Noluthando S

The worst service

I am currently experiencing WORST service with the Key Pinetown service center. The manager, Ricky, decided that Prosepecton is "too far" for them to take and fetch me from work. 1. I have always serviced my car here and have always used their shuttle service with no issues. 2. When I called on Friday to make my booking, I was asked where I would be going and nothing was highlighted. 3. What is "too far?" I have since been here from 07:00am and I am now being told to wait until my car is done with the service as they will "be done with it quickly." This Ricky person has not even had the decency to see and speak to me directly as he has been in a "meeting" since I have requested to speak with him. What a horrible start to my week. I cannot help but wonder that would this whole saga be unfolding in such a disgusting and disrespectful manner if I was not a black woman.