Krishnie A

Midlands saddle and trout worst check-in

The worst ever from firstgroup. Resort itself is good, but the staff is something else. Management along with reception, has our booking mixed up and we booked through firstgroup agency. They don't even try to accommodate you. Management wants to just blame the agents, yet they both work for firstgroup. Definitely a no no...I wonder where the directors of first group who should be auditing this place as they have failed dismally on customer service and and hospitality. I would gove them a zero start not even a one.