RK
Renee K
Active since May 2023
2
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2 reviews34 months ago
Cape Town Autoglass Elsies River
My back windscreen was damaged and needed replacing as I was unable to drive my car. I phoned around and contacted this company. They came to my home to fit the windscreen and my son who works from home let them in to do the job. I explained to Sylvia, my initial contact that he starts work online and she said they would be there before the, they were late. The started removing the windscreen and as he had to be logged in he was not with them the entire time (though the team said he was). They asked him to sign the job card (not explaining it to him only to say he is happy with the installation, so he signed as for him looked fine. Before I made the payment (as I was also asked to pay before installation but said i was not comfortable doing this), I asked my son to take a phot before and after and send it to me. The photos looked ok so I paid. I had to keep all the windows closed and not take the cello tape of for 3 days, so I didn't. I discovered deep as well as other scratches around the windscreen they had installed. I contacted Sylvia who said she would speak to the team. She got back to me to let me know that as my son had signed and said he was happy with the work, also that the job card had an S on it and that signified the Scratch was there, there was not anything she could do. I sent her the before and after photos which showed clearly my car had no scratches. It had in fact gone for overall, paint work, including my mags, which was paid for by my insurance, but the insistence that my son had signed was prevalent from her point of view. I explained that they only referred to the windscreen installation and did not ask him to check anything else. I also spoke to my Neighbour who was home and noticed them using a sc****r to remove my damaged windscreen. There was no response from them about this. I asked Sylvia if she had contacted her boss but she went quiet after this. I then decided to contact Charne (the owner) myself. She said the same thing Sylvia did. My son signed the job card thereby acknowledging the scratches were already there before the team fitted the glass. I sent her(as I did Sylvia) my before and after photos. I told her she is welcome to check the date and time stamp. I forwarded my WhatsApp communication between myself and Sylvia and her response was: "What are you hoping to achieve with this?" I let her know that is not the response I expected and that if it had been her, what would she have expected. She apologized and asked for time to investigate. six days later she let me know she had not forgotten about me but that she was sick and would be back at the office the next Monday. twenty-three days later I messaged her that I am still waiting. Her response was after a long investigation and after speaking to all relevant parties(I am not included here), it came to her attention the scratches were indicated to my son(a blatant lie), he signed the job card as acknowledgement of this(another blatant lie), and that they could by all means remove the glass and refund me the glass money but consumables, fitment and removal fees would not be refunded. I responded to say it was disappointing and that the photos i sent make no difference. Charne then responded by letting me know that. The signed job card proves the scratches were there? Photos can be edited. Time and date stamps can be edited as well. She had consulted her lawyer. It seems that I want a refund for the job that was done. She has never had a single complaint in the 10 years I am the first to do so (I found 2 complaints online, 1 on Hello Peter, both mentioning Sylvia and one mentioning one of the men who worked on a car) That the fitment was done by her 2 best fitters She did not read my response to this as she is such a professional businesswoman, she blocked me after sending her message. I am utterly and truly disappointed and disgusted with the owner. Clearly her team learns from her example. You should be ashamed of yourself. Had you asked during your "long investigation) I would have gladly supp**** you with the details of my vehicle overhaul. Shame on you Charne and Cape Town Auto Glass Elsies River
0 replies
36 months ago
Autoprism, the company cars about your car
When I had an accident with my car I was given a choice of where I wanted to send it to. I was not fami**** with any of them and opted for Autoprism in Woodstock. They had it for 36 days but fortunately I had a hire car as the insurance I pay covers this. I was primarily in contact with Andre and Fiona. I am really glad I did not assume after the initial contact that I was being ignored when I sent emails as enquiries, as Fiona found out that the emails she was sending me was in fact bouncing back to her. In the beginning it was back and forth between the insurance company and them, but in the end the communication from them was not only consistent but as precise as could be as well as professional. The day collected my car, and everything went smoothly, and I was very happy with the work they had done. The car was also clean and smelling good. I was happy to pay the excess required, thanked them and I was on my way. A very happy customer. When I parked my car at work the next day, I noticed scratches which I had not noticed upon collection as it was parked in the sun. I contacted Andre who said he would be in contact with my insurance company as I could not claim for it myself as 15 minutes after the accident it was towed away. It took some time but eventually I was contacted that my insurance would indeed cover it. Andre had contacted them on my behalf. The day I took my car through and readied myself to get to a My Citi bus statiion I was told that I must please wait for their driver as it was not safe to walk over that bridge. I was transported to the bus station of choice, thank you. It took more than two weeks to get my car back and there were delays again, but all the waiting and longing to have my wheels again was well worth the wait. She looks brand new. The dedication of the team at Autoprism is evident in what they received versus what they delivered. Andre arranged for a driver to collect me from my workplace today to drive me through and when he got stuck in traffic, he personally fetched me. Fiona is also an absolute gem. Believe me when I tell you they know what they are doing, and you can trust them. I highly recommend them to anyone who needs panel beating, etc. done to their cars. If they are not on your insurance companies list, ask them to add them. You will not be sorry. I am truly 100% a very happy "customer." Thank you very much Andre, Fiona and the rest of the Autoprism Team. You are AWESOME! Renee Keen
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