Shaina N

Bad Service and Defective Tyres

I purchased a 2018 Ford Mustang 2.3 EcoBoost from this dealership and took delivery on 14 April 2023. In the first week of driving it there were instances where I felt like the car was not holding the road properly around the corners and there was a vibration on the steering wheel and it felt like the life was being shaken out of me. I informed the dealership on 2 May that I had taken the car for balancing and alignmment and that the problem was the tyres were old (2014 tyres on a 2018 car) and that they were cracked and unevenly worn causing the vibration. I repeatedly requested the tyres be replaced and rims repaired however the dealer principal refuses to acknowledge the request and instead refuses to cancel the deal. I have provided three different reports detailing the issues with the tyres to the dealership. To make matters worse, I elected to exercise my option in respect of the cooling off period and was not only told there is no cooling off period, but also that they will not be cancelling the deal and yet still no replacement tyres. They have taken all the joy out of owning and driving this vehicle and the entire experience with this company merely leaves a sour taste in the mouth. They are dishonest and ************.