Werner Z

Rentech Batteries & Menlyn Branch

We bought a 12V 100AH Lead Carbon Battery for our inverter from Rentech Menlyn branch on 04/01/2023. At the beginning of April we noticed that after approximately 1 hour 30 minutes that the battery is flat. (the battery was not even running at 50% capacity) Took the battery back to Rentech Menlyn branch on 15/04/2023 whereafter it was sent for an assessment / testing. After numerous follow ups and uncomfortable telephone conversations with Ruan from Rentech Menlyn branch we were notified on 09/05/2023 that nothing is wrong with the battery and that it is absolutely fine. We were told that the battery will be back at the Menlyn branch on Friday 12/05/2023. However, on Saturday 13/05/2023 the battery was still not back from Rentech Head Office. Ruan, at Rentech Menlyn Branch is a very rude person with no telephone manner, he is antagonistic and has no skill with regards to customer relations. The feedback received from him when following up telephonically, I am sure, was not very truthful and generic. The service as a whole from Rentech was absolutely horrific. It cannot take 4 weeks to simply test a battery and being told when following up that the whole head office was away on a workshop and therefor could not test the battery for 2 weeks, is simply unacceptable.