Leona B

Very Disappointing

I'm very DISAPPOINTED with the Body Bliss Day Spa. I made an appointment on the 26th of April 2023 @ 11:50 am for the 14th of May 2023 (for Mother's day). Everything was in order. I then contacted the spa again on the 10th of May 2023 @15:49 to confirm my appointment/booking. Everything was still in order. On the 14th when i arrived at the spa they informed me that there is no such booking. I drove all the way from Bethlehem only to find out that there was no booking. Its unacceptable. Because i know i made a booking the previous month already and i even confirm few days before the booking date. The booking that i had made was to surprise my mother and mother in law for mother's day. My question is why didn't the staff notify me before to say that there's a crisis or what ever. Because i drove so far for nothing . Wasted petrol for nothing. I'm very disappointed.