CK
Carla K
Active since May 2010
11
Reviews
0
Industries
Reviews
11 reviews6 months ago
Cape Town North Branch - great service
Timely, courteous, and efficient communication was received from Jaeger at the Cape Town North branch. He was patient, paid attention to detail, and was willing to go out of his way to help in making decisions relevant to our installation. Quote received was also in line with other providers.
0 replies
6 months ago
Sanlam Reality - False advertising of Emirates discounted benefits
As a "Gold tier" member, I am supposed to get 25% discount on all Emirates flights. However, after comparing the price for the same flight on the Reality portal with the prices available on Travelstart and Investec Private Bank, there is no discount and the Sanlam Reality price is in fact the most expensive! I've complained to Sanlam Reality and the feedback is that this is the price provided by Emirates. This is blatant false advertising and I am considering reporting this to the relevant Ombudsman. Unacceptable, Sanlam!
159 replies
52 months ago
Detail in requests ignored; inconsiderate policy applied; no billing transparency
Mother passed away early October and I contacted Vodacom mid-Oct to stop her contract, but specifically asking to first indicate how much debt she has and confirm when number will be stopped that I may still use the prepaid minutes/data. Number was stopped immediately; minutes lost; no communication before this was done; and I still have not received an account showing how much is outstanding on the device - just standard statement. She was still invoiced for Nov. Many emails and no help or clarity. Number cut-off is making dealing with her estate extremely hard. Not supportive at all in a sad & stressful time.
159 replies
55 months ago
Efficient and considerate
During the last two years both our dogs had significant health issues. I never had a problem claiming from Oneplan and they always paid very quickly when claimed. Unfortunately both our dogs had to be put to sleep within 7 months of each other. After the passing of our eldest, Oneplan sent us a beautiful candle and card as condolences. It was unexpected, very thoughtful and had me in tears. Thank you, Nisha Hartley.
53 replies
55 months ago
Funeral claim almost impossible to make
My mother passed away and I need to claim funeral expenses - which are supposed to be paid out within 48h. I called various times to various numbers with no human answering; searched online; finally used the Whatsapp bot; sent list of emails; only to receive an automated reply stating that the inbox is not manned and I must FAX?!! the documents. In what day and age are we living in?! This is ridiculous! In a traumatic time I must deal with this incompetence. Will warn people about this!
53 replies
84 months ago
Cape Gate branch manager gold
I just want to thank manager Marchall for the great service on 29 April at the Cape Gate branch. It's rare these days to find a manager that solves your problem with such efficiency.
56 replies
84 months ago
Terrible service and exorbitant charges!
I've had an account for more than 12 years. Always I use the 6 month payment option, as there is no interest on this option. I've struggled specifically in Feb & Mar to update my details online as to receive my accounts via email. It took HOURS - doing it myself and calling the call centre various times. Even updating it via the call centre. It still hasn't been updated. I purchased items on account in Feb around R684. I started receiving sms'e to indicate amount due, which I have been paying. Cut to today, where I look at the detailed statement and notice: R2.80 charged per SMS R20 charged for a phonecall Interest charged at 16%?! This was done per month to date?! WHEN did your policies change to charge for SMS'e and interest on accounts if paying within 6 months. R20 a phone call?! After your terrible service and now THIS on my account, I'm closing it. The lack of transparency of these extra costs, shocking service with regards to online buying and updating my details has brought me to this. Stop spamming me with your calls too. This is the first time a brand I've been with for so many years has caused me to feel so much disgust in a period of 4 months?!
56 replies
91 months ago
Consistent, superior, levels of service
I just want to compliment Yuppiechef on consistent super speedy delivery and the attention to detail to all the orders I've placed, with special instructions, over the years. It is such a joy using their platform and buying from them. Just a pity my kitchen is fully stocked. Keep up the good work!
0 replies
91 months ago
Broken promises; breach of T&C's; lost data/min.
I upgraded my contract in September, confirming with 2 consultants that the change will only be implemented on 1 October - both being billed for new package and min/data allocation. This is because I had sufficient min/data from existing package. A few days after I received the phone my new contract was loaded and min/data was proportionately allocated from 10 September. I immediately contacted the call centre to address this error. I spoke with a specific person and have a reference number. She stated back office had loaded the airtime and she could not fix it. She would try to contact someone and contact me. After no contact, I followed up with another person who stated original person must assist. Original person stated they could not help until the end of the month when I was already invoiced. Then only could they credit my account if I was indeed invoiced. Come 1 Oct, I was invoiced for the proportional min/data in Sep and no credit was passed. Original person has also not followed up with me. Reading your Upgrade T&C's paragraph 36, it clearly states " the package migration is only effective on the first day of the next calendar month". You have failed to apply your own T&C's. I now also see that my previous contract available data/min, that should only have expired on 31 Oct, has been removed from my account. I lost more than 350min and 400MB data! I did not cancel my contract, but continued using the services of Vodacom. HOW can you just remove my available airtime and data? This is blatant theft. I have my own business and charge per hour. This has taken up an excessive amount of my time, during my busy season, and I have been losing money. I have screenshots; reference numbers etc, but your channels of communication available has proven more of a waste of time. I've called; I've chatted; I've sent emails; I've responded to sms questionnaires; and none have given me any joy. This has left me no choice but to raise complaint on HP. I expect to be reimbursed for the proportional amount invoiced in September. I also expect my minutes to be returned, AS WELL AS the date it remains available to be extended, as you clearly forced usage of "new" minutes and data by removing my previous minutes & data to be removed from my account. I've been a loyal Vodacom customer since 2000. Go check my number history. You are testing my loyalty.
210 replies
124 months ago
Lack of communication between departments
This is the second time I've had this problem at Momentum Health, where they misplace documents submitted to them and I have to regularly follow up on it. <br> In order to qualify for Health Returns (iow money earned on my Health Saver) my husband and I have to go for annual health check-ups. Again they lost my husband's completed Health Assessment (HA), even though we always do it together. It is a major inconvenience to get done, but we do it annually.<br> I only detected it now, as the Multiply platform confirmed receipt of his HA in May 2015 and even awarded points to his profile. Thus I accepted that all was well, until I noticed that he had not earned ANY Health Returns since May 2015. It is possible that he could have earned around R1800 due to his high activity levels.<br> I went to Momentum Health's website which indicated that they didn't receive his HA. This contradicts the Multiply website's confirmation.<br> I am sick of Momentum wasting my time to ensure they perform they're admin completely and accurately. This is costing me money as I charge per hour.<br> I've emailed on 19 Jan 2016 and 29 Jan 2016, but no response form Momentum Health.<br> I want the Health Returns allocated.
75 replies
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5 Star
4 (36.36363636363637%)
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5 (45.45454545454545%)