Foschini
Claimed Business
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Foschini faces significant challenges across nearly every dimension of the customer experience. While a handful of standout employees receive glowing praise for personalised styling and genuine warmth, the overwhelming pattern is one of rude or indifferent staff, unresolved refunds, poor product durability, account mismanagement, and fulfilment failures. The business scores below the midpoint on all five core themes, indicating systemic issues rather than isolated incidents.
Top Strengths:
- •Customer Service & Support: A small number of named employees such as Xolani, Lindie, Kitso, Retabile, and Lesego receive exceptional praise for personalised styling, proactive assistance, and genuine warmth that builds loyalty.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
2
Score
Ranking
#10
in Fashion & Clothing
NPS Score
-69
Recommended: Unlikely
Review Distribution
1.5|154 Reviews
May '25 - Apr '26
5(10.4%)
4(1.4%)
3(0.7%)
2(4.9%)
1(82.6%)
5(10.4%)
4(1.4%)
3(0.7%)
2(4.9%)
1(82.6%)
Recent reviews (154)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
KM
Kgotso M
1 reviews | Active since Jan 2020
17 Mar 2026, 03:24
****
I went there to buy a pair of shoes and the cashier offered me a spray claiming that it's gonna protect the shoes and I rejected it and and went on to tell him that I know those things don't work and asked him to hurry as we were in a hurry, my wife paid and we left, to our suprise when I wore the shoes some 5 days later, the spray was in the plastic and the mother****er had charged us 300 for that stupid spray we had rejected.
Helpful (0)
|Replies (0)KM
Kgotso M
1 reviews | Active since Jan 2020
17 Mar 2026, 03:24
****
I went there to buy a pair of shoes and the cashier offered me a spray claiming that it's gonna protect the shoes and I rejected it and and went on to tell him that I know those things don't work and asked him to hurry as we were in a hurry, my wife paid and we left, to our suprise when I wore the shoes some 5 days later, the spray was in the plastic and the mother****er had charged us 300 for that stupid spray we had rejected.
0
Replies (0)M
TM
Thato M
1 reviews | Active since Jan 2020
2 Mar 2026, 20:10
Poor quality product
Bought a moulded two strap slide gold in colour on the 3rd of October believe me when I say I’ve worn this shoes 5 times since bought them. The quality is very poor the gold material used is peeling off the shoe is bad what a waste of my money. I am very disappointed
Helpful (0)
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Thato M
1 reviews | Active since Jan 2020
2 Mar 2026, 20:10
Poor quality product
Bought a moulded two strap slide gold in colour on the 3rd of October believe me when I say I’ve worn this shoes 5 times since bought them. The quality is very poor the gold material used is peeling off the shoe is bad what a waste of my money. I am very disappointed
0
Replies (0)TF
Tumi F
1 reviews | Active since Jan 2020
1 Mar 2026, 21:47
TFG Cellphone insurance is a ****
TFG cellphone insurance is a complete ****. Claim was sent in on 31/01/2026 but till this date, I have not received the device. I sent in all the requested documents, received a sms that claim is approved but when I went in store, there was no claim on their system. They are just playing senseless games.
Helpful (0)
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Tumi F
1 reviews | Active since Jan 2020
1 Mar 2026, 21:47
TFG Cellphone insurance is a ****
TFG cellphone insurance is a complete ****. Claim was sent in on 31/01/2026 but till this date, I have not received the device. I sent in all the requested documents, received a sms that claim is approved but when I went in store, there was no claim on their system. They are just playing senseless games.
0
Replies (0)NT
NM T
1 reviews | Active since Jan 2020
24 Feb 2026, 16:05
Outstanding service from Lesego Mahapa from Mall of the North
I got an outstanding service from Lesego Mahapa from Foschini Mall of the North, just 10 minutes before the store closes, please let him know that he is doing an excellent job, I phoned looking for a dress with just a description he found it within 3 minutes and also checked for me from other branches, he deserves his flowers
Helpful (0)
|Replies (0)NT
NM T
1 reviews | Active since Jan 2020
24 Feb 2026, 16:05
Outstanding service from Lesego Mahapa from Mall of the North
I got an outstanding service from Lesego Mahapa from Foschini Mall of the North, just 10 minutes before the store closes, please let him know that he is doing an excellent job, I phoned looking for a dress with just a description he found it within 3 minutes and also checked for me from other branches, he deserves his flowers
0
Replies (0)CF
Claudette F
1 reviews | Active since Jan 2020
22 Feb 2026, 12:29
Excellent service received from Xolani at Foschini The Glen Mall
I herewith wish to compliment you on the service I experienced at The Glen Mall yesterday, Saturday 21 February 2026. The young man called Xolani was amazing and I ended up spending more than R2000 at your shop when, in fact, what I went there for you did not have and I could have left. I was there by accident, so was not going to buy anything. He made me feel like I had my very own personal stylist. He was not pushy at all and exercised perfect restraint, so I never felt like he was always in my space. It was like he knew exactly what to do and when. He went out of his way to go around the store and find me the items I then tried on and purchased. He even gave me advice on colours and styles. Well done on having someone like that on your team! This is someone you should definitely consider grooming for greater heights by investing in developing his talents further. He has the right energy and attitude, which is something rare in businesses today, especially from such a young person. He is a real asset to your company.
Helpful (0)
|Replies (0)CF
Claudette F
1 reviews | Active since Jan 2020
22 Feb 2026, 12:29
Excellent service received from Xolani at Foschini The Glen Mall
I herewith wish to compliment you on the service I experienced at The Glen Mall yesterday, Saturday 21 February 2026. The young man called Xolani was amazing and I ended up spending more than R2000 at your shop when, in fact, what I went there for you did not have and I could have left. I was there by accident, so was not going to buy anything. He made me feel like I had my very own personal stylist. He was not pushy at all and exercised perfect restraint, so I never felt like he was always in my space. It was like he knew exactly what to do and when. He went out of his way to go around the store and find me the items I then tried on and purchased. He even gave me advice on colours and styles. Well done on having someone like that on your team! This is someone you should definitely consider grooming for greater heights by investing in developing his talents further. He has the right energy and attitude, which is something rare in businesses today, especially from such a young person. He is a real asset to your company.
0
Replies (0)SS
SEWELA S
1 reviews | Active since Jan 2020
18 Feb 2026, 14:16
Unfair Decline of My Insurance Claim – TFG Insurance
I went to Sportscene to claim for my damaged phone but had lost the box and insurance documents. I was told to contact the insurance company for my policy number. Throughout this process, I kept contacting them, and each time they gave me a reference number. However, they often sent incomplete details, and after speaking to me. When I followed up, I was told some references were closed - clearly delaying the process so they could later claim I submitted my claim late, all while continuing to deduct insurance premiums. Later, they sent the cancellation letter with the policy number I had been waiting for, showing this was done intentionally. The delay was caused by waiting for the correct policy details from them. I am requesting assistance and clarification.
Helpful (0)
|Replies (0)SS
SEWELA S
1 reviews | Active since Jan 2020
18 Feb 2026, 14:16
Unfair Decline of My Insurance Claim – TFG Insurance
I went to Sportscene to claim for my damaged phone but had lost the box and insurance documents. I was told to contact the insurance company for my policy number. Throughout this process, I kept contacting them, and each time they gave me a reference number. However, they often sent incomplete details, and after speaking to me. When I followed up, I was told some references were closed - clearly delaying the process so they could later claim I submitted my claim late, all while continuing to deduct insurance premiums. Later, they sent the cancellation letter with the policy number I had been waiting for, showing this was done intentionally. The delay was caused by waiting for the correct policy details from them. I am requesting assistance and clarification.
0
Replies (0)cV
caitlynn V
1 reviews | Active since Jan 2020
17 Feb 2026, 11:53
Pathetic service!!!!!
I purchased a MAC foundation in your website and ordered an NC44 however I was sent and NC15 you guys are saying I cannot exchange this item, I have emailed you guys many times. This isnt fair as a customer I ordered the correct shade and you failed to give me the correct shade that I ordered and now you are quiet!!!!!!!
Helpful (0)
|Replies (0)cV
caitlynn V
1 reviews | Active since Jan 2020
17 Feb 2026, 11:53
Pathetic service!!!!!
I purchased a MAC foundation in your website and ordered an NC44 however I was sent and NC15 you guys are saying I cannot exchange this item, I have emailed you guys many times. This isnt fair as a customer I ordered the correct shade and you failed to give me the correct shade that I ordered and now you are quiet!!!!!!!
0
Replies (0)