RM
Robert M
Active since Jan 2022
16
Reviews
0
Industries
Reviews
16 reviews1 month ago
**** poor customer service
Nedbank don't dissapoint when it comes to poor customer service.these consultants are there to help and assist but when they cant provide answers they drop the call this is the service you get from your own bank should I still bank with these people?Is this the level of professionalism when you ask questions about your own money and then drop the call 3 consultants dropped the call because they dont have the knowledge and skill to assist their customers.Looks like they just want your money and cate bout nothing else worst bank ever they cant beat standard bank never
0 replies
1 month ago
Poor customer service and poorer resolution
Upon collecting a Pargo parcel the cashier at the till seemed off and very distant with no real effort to assist me and moving like she's got all the time in the world.The incident was reported to their customer service however the apologies is of such a nature my 7 year old can do better.This is the customer service you get when the experience is of a very low quality to respect customers time.I will never buy or set foot in a Foschini store ever again
0 replies
1 month ago
Best customerer service ever
To the Management of Checkers�, I would like to formally commend the exceptional service I received from your Regional Manager, Chris. After I raised concerns about a piece of meat I had purchased, Chris personally came all the way to my home to resolve the matter. Not only did he replace the product without hesitation, but he also brought a fresh replacement that was more than what I originally received, along with an additional piece as a gesture of goodwill. What stood out to me was not just the replacement itself, but the level of professionalism, courtesy, integrity, and genuine care he displayed throughout the entire experience. It is extremely rare to see someone in a position of his stature go so far out of his way to personally ensure that a customer is satisfied. Chris conducted himself with friendliness, respect, and professionalism from start to finish, and most importantly, he kept his word. In today’s world, that level of commitment and accountability deserves recognition. This experience has genuinely changed my perspective on how deeply passionate Checkers can be about customer satisfaction and service excellence. The effort made by Chris went far beyond expectations and reflects incredibly well on your company and its values. Please extend my sincere appreciation and gratitude to him for the outstanding service he delivered. Employees like this are a true asset to your organization.
0 replies
1 month ago
Poor service
For as long as I have had this honor x9 pad the sim card I was given was a recycled number and it came with unwanted calls SMS email's and up till recently threatening calls and verbal assault from private and withheld numbers I called the customer to ask for a resolution to the problem I was given and a gentleman was put in contact with me he was very ****y as he is a team leader said he wont speak about my right to privacy and not to receive these unwanted calls.I then asked the guy if im not a customer and his response was yes sir you are wrong.Just shows you the type of service you get still waiting for an apology.Thank you Vodacom great to see how you treat loyal customers
9 replies
2 months ago
I want out
When you need assistance MWeb surely seems to dissapear they have a live chat feature but no one responds or should I wait.What does live chat means to MWeb then there's the subscription increase that their agents say normaly goes with a speed increase but they don't know this time it doesn't happen.They miss call you and close q query without speaking to you and respond by saying they made an effort wonder if we customers say we making an effort to pay.Mweb is fast becoming the worst services provider.They like robbing customers and I want out of this subscription ASAP
43 replies
3 months ago
Poor service delivery
Recently MWeb has notified me there will be an increase in the subscription however the price increase but the speed stays the same the lady who tried to assist in her own way trying to use fancy words and not giving me a proper reason why there is an increase.I logged a query same day but they just send me a message they tried to contact me.Mweb : MWB34014237 reference number and seriously I'm going to stop my subscription
2 replies
6 months ago
Poorly trained cashiers
Bad attitude and still being cheeky with customer infront of branch manager.I went to checkers Canal walk to withdraw money the cashier said I must go to money market in a very disrespectful manner.It took them almost ten minutes to assist me after ive done the transaction with no communication why its taking so long yet the cashiers had energy to speak in Xhosa.Does checkers really care bout how they treat customers or are they doing customers a favour.I then got some help and I told the branch manager of the poor attitude of the cashier and she justify it because of what she heard I was saying to the person I was having a WhatsApp conversation.Not even the branch manager has control over these cashiers make you think it's a jungle at checkers Canal Walk
0 replies
8 months ago
Rude staff
Rude and unprofessional cashiers and no way of doing a proper apology
1 reply
29 months ago
Rude and undisciplined cashiers
Cashiers speaking isixhosa when I'm arriving at till point looking at me like I'm sort of talking topic.Even the packer was persistent in speaking isixhosa looking at me.This shop clearly has an Achilles heel when it comes to customer service from their cashiers this behavior was promised not to happen again yet in 2024 we at it again.The cashier was so cheeky she kept my slip from the 1st purchase without my permission so she dont have to engage with me even when I said ill report her behavior she kept on singing and speaking in her mother tongue.I paid for a 2nd and 3rd purchase and she didn't even ask for my Xtra savings card she just kept the slip of my 1st purchase and was very arrogant.All this drama when I took kids to the shop for some things for them and this is how checkers canal walk cashiers behave.
0 replies
29 months ago
Underhand tactics
These people just increased my subscription without notification and when you speak to the consultants they don't have answers this is now the 2nd time this has happened and Mweb has lost all credibility with me.Talk about the long waiting time to get hold of these people they just are ****mers and giving bull**** reasons why they do increases.How can a customer waiste their airtime to get helped I had to wait 14 minutes or more ill never recommend them
0 replies
Review Distribution
5 Star
2 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (87.5%)