CP
Caity P
Active since May 2023
2
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2 reviews33 months ago
ABUSIVE MANAGER!
ABUSE FROM THE MANAGER! We called ahead of time to find out if a specific vehicle was still available. We were told it was. We traveled 45 minutes to the location only to be told that the vehicle was no longer available. My husband was very annoyed and requested to speak to the person who informed us the vehicle was available. The manager refused and began to shout and swear at my husband. The manager got up from his desk and came around, aggressively approaching my husband and screaming and swearing which I could hear from the parking lot. As he aggressively got into my husband's face, my husband pushed him back defensively without any shouting or swearing. The manager went crazy, screaming and swearing. My husband left the office to avoid further confrontation at which point the manager addressed my elderly mother "You can get out too!" The shouting and swearing continued as we drove out. No apology was offered that we were given the wrong information and no offer to take our contact details in the case of another vehicle becoming available. The manager immediately went aggressive and swore at my husband and mom which escalated the situation when he was clearly at fault!
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35 months ago
Brand new phone useless and no one cares
I upgraded to an iPhone last year September and accidentally locked my Apple ID. I took the phone to Apple who can unlock it but won't without proof of ownership. I have gone into several MTN Stores, I have phoned them multiple times, I even went and waited for 2 hours in the queue at head office. No one can give me proof that I own this device and I have therefore not been able to use it despite paying for it. No one can assist and no one is interested in assisting. In store, I am told to phone as the upgrade was done via the phone. Via the phone, I am told they do not have record of the IMEI and there is nothing they can do. But MTN is still charging me for a device that is currently a very expensive paper weight.
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