RD
Rustum D
Active since May 2010
4
Reviews
0
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Reviews
4 reviews2 months ago
Roof Rats Roof Cleaning Service — Serious Dust Contamination and Unprofessional Conduct
am compelled to formally record my deep concern and disappointment regarding the workmanship and site practices during Roof Rats’ recent roof cleaning, ceiling vacuuming and insulation-related service at my property. Prior to commencement, I was assured the team would operate professionally through the trapdoor with proper containment. However, during the roof space cleaning and ceiling vacuuming process, the team exited the ceiling with torn and broken vacuum bags, resulting in widespread dust contamination throughout my home. Dust has settled extensively across floors, fabric furniture, electronics, appliances, walls, utensils, and my home office workspace. This has materially disrupted my ability to work from home and has raised legitimate health concerns — particularly given that the property contains asbestos ceilings, where careful dust control is non-negotiable. Of further concern, portions of the asbestos ceiling appear to have been stepped through during the process, increasing the risk profile and reinforcing the need for proper asbestos-aware work practices. During this roof cleaning and ceiling cleaning service, the following critical concerns were observed: No respirators were worn by the team A standard (non-HEPA) shop vacuum was used for ceiling vacuuming Dust visibly escaped through the trapdoor into the living space Workers moved through the home while covered in dust Bags were not properly sealed prior to removal from the roof space A team member was observed handling personal belongings on my front porch and inspecting my bin In any professional ceiling repairs, ceiling vacuuming, insulation, pest control, exterior cleaning, gutter cleaning, gutter guards installation, roof painting, roof security or waterproofing environment, these basic containment failures fall materially below the standard of reasonable care and skill expected from a specialist roof and cleaning service provider. Customer Engagement Concern Equally concerning is the handling of this matter after it was formally raised. I submitted a detailed email and attempted telephonic contact via the listed landline; however, both the landline and emails went unanswered for the entire day. During this period, the business owner remained actively posting on social media. My factual comment on the company’s Facebook page outlining my experience was deleted, and I was subsequently blocked. Public-facing statements were then made implying the matter had been resolved — which is factually incorrect. In addition, Google Reviews appear to be disabled for the business, which materially restricts normal customer feedback channels. From a customer service and accountability standpoint, active reputation management while a live service complaint remains unresolved raises legitimate concern. Context Regarding Public Reputation Public reporting previously highlighted Roof Rats as an award-winning roof cleaning company recognised for its “innovative and customer-focused approach” and “high level of professionalism and serious commitment to customer satisfaction.” () It is precisely because of this publicly stated standard that the current experience is so concerning and appears materially inconsistent with the level of service excellence historically associated with the brand. Requested Resolution In the spirit of fair and professional resolution — and given that my property was left in a contaminated state and my own equipment was ultimately used when the on-site vacuum proved not to be HEPA-rated as expected — my preferred resolution is: A full refund for the roof/ceiling cleaning service Professional deep cleaning of all affected fabric furniture Professional cleaning of walls in all impacted areas Careful external cleaning of electronics and household utensils A formal proposal for the safe removal of the existing asbestos ceiling and replacement with a compliant new ceiling installation I remain fully open to resolving this matter constructively and without escalation. However, the urgency of addressing the contamination and customer care concerns cannot be overstated. The most equitable outcome at this stage is a prompt, professional resolution that restores confidence. Continued delay or attempts to manage public perception without substantively addressing the underlying service failures will inevitably shape the view of informed observers. I trust Roof Rats will choose the path of professional accountability and bring this matter to a fair conclusion.
53 replies
10 months ago
I had a great experience with Jackie from Dotsure
I had a great experience with Jackie from Dotsure. They were very helpful, provided clear and relevant information, and didn’t try to push me into signing up for just any pet insurance plan. I really appreciated the honest and professional approach—it made the whole process easy and transparent. Thanks, Jackie, for the excellent service!
56 replies
24 months ago
Unexplained Charges: FNB's Nefarious Actions and Breach of Trust
I've come across an alarming transaction in my FNB account. A hefty fee of R1225.00 was deducted under the transaction description: Code: 6081 Description: Pmt Honfee Category: Fees Sub-Category: Excess Fee This deduction has left me utterly baffled and frustrated. No prior notice or explanation was provided for such a substantial deduction. What's more concerning is that this fee has never been communicated to me and is not listed in any of the free pricing structures available online. Furthermore, there's no information available regarding how this fee is calculated. Adding to the frustration, my salary was delayed this month, resulting in my account being overdrawn for a few hours early in the morning. Historically, debit orders would wait until my salary was available before processing. However, this month, it seems FNB ran their batch jobs as soon as the clock struck midnight. How could such a significant amount be withdrawn without my consent or prior knowledge? This feels like a clear violation of trust. Can anyone shed light on this situation and guide me on the necessary steps to address it?"
53 replies
68 months ago
Fail: Personal Data integrity: License should be revoked.
Receive a statement from RSA web after enquiring about their fiber packages a few YEARS ago. Called in ang got to a very absent minded agent by the name of Yasmeema. I commented that she sounded like she didn't want to be at work and she responded that she had a lot on her mind. Explained that I received a statement from RSA web which was a credit, and commented that I seems like a reverse on a fraudulent commission payment and she commented that it seems like it. Asked her to investigate and follow up. She then advised that she would need my cell number to call me back. I suspected from her initial tone that she wasn't invested or really cared about the enquiry but gave her the benefit of the doubt. After a week, I called back in and spoke to two additional agents...the first sounded like he was preoccupied in the bathroom and the second was defensive of her colleague. Nobody seems to comprehend the seriousness of sending out statements to recipients that are NOT CLIENTS with their personal details exposed! Salaries and job requirements must be on the lower end ....The statement that I received speaks to debiting my account on the 1st of September 2020, which should benefit me and raise alarm bells with staff but alas,eEven thought the statement is for a credit, my concern is the integrity of RSA's data security and the risk that marketing data is included in their payment processing flow. . It seems front line staff in the accounts department are completely ignorant thereoff as they spin scripted responses without understanding when being questioned. The irony is that I was actually considering switching to them on the Octotel network after the extremely slow responses from the web Africa team. Having stated the above, I WOULD NEVER SIGN UP WITH RSAWEB JUDGING BY THE QUALITY OF THEIR SERVICE. Their staff sounds like they taking the **** working from home
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)