Thato T

APPALLING SERVICE MAINTENANCE TEAM

The below is an excerpt of my email to Linteg's support. I logged the complaint about internet being down on Monday 09/02/25 when the connection didn't work as normal following a power outage. They hadn.t communicated beyond saying it had been assigned to a technician. It was only on Friday, 13 Feb that I eventually got a tech sent to my property to do repairs. Basically the ticket had been sitting with the technician and not been attended to with no communication re possible delays and/or challenges. It took a person from a separate company (Fibre Ninja) whom i'd copied in by mistake on the email. Beverly (Fibre Ninja) called me back and took it up with the internal people at Linteg and only then did the tech come out to do repairs that took less than 10mins!! I'd sent back and forth requests for updates to the initial support person assigned to my ticket, a certain Amo Mashobane, who hasn't contacted me to date, even if to apologise. No one, senior or otherwise from Lunteg has contacted me complimentary to apologise for the service failure, instead their last email to me was an automated "ticket closed" email which asked me to rate their service!! Below is the email that caught Beverly's attention - It has now been 5 days, a whole week without resolution or tangible feedback. i had a chance encounter with a Linteg technician who was in my area for installations to check if perhaps someone had been sent out or if by some luck he'd also been assigned this ticket He checked on his tablet and confirmed it has been assigned to an external supplier who to date has made no contact with us nor have they come out to carry out what repairs are necessary to continue services. To say that this is unacceptable would be an understatement. The last communication (as seen on the thread below) ws from the ticket handler Amo Mashobane saying they are awaiting response from technician? Who was going to update us? WHen will these people come out?! You will note that this account is active now a third time, the previous times we'd disconnected it due to poor service and dissatisfaction. There are currently issues with the billing which has been logged with accounts where we should have been credited but hadn't to date. We pay for a service that is not working and we are kept in the dark about progress. Trying to call your contact centre is a nightmare as each time there is a minimum hold time of about half an hour. No one has that much airtime to spare. We've had to buy data bundles to be able to send this email where we should be doing it on working and reliable wifi connection. Our young one has been without television since a smart TV is basically useless without running internet connection. He has also been struggling with doing his school work resulting from this?! When will this be sorted?! Will we be reimbursed or credited for the week being offline?! Will someone, anyone say something to resolve this?! I will now be forwarding this report of shoddy service on social media and Hello Peter so other people may know to avoid subscribing lest they encounter the same dissatisfaction spurred on by lacklustre service delivery and a lack of basic communication on progress!! I shouldn't need to beg to be serviced or kept informed about the goings on on my account!