SM
Sikho M
Active since May 2023
3
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0
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Reviews
3 reviews6 months ago
Disappointment
I'm really not happy with MVIA Insure, I made a manual payment for 2 months of my Vehicle Warranty but I was told that the policy has lapsed so I should request a refund, that was the 20th of September 2025, which I did request, but until now, they keep telling me that my request is with the Management and that there's no turnaround time since they work on first - come first serve basis, so they don't know how long it will take. It's been a month now, I've been calling them time and again.
106 replies
7 months ago
Really disappointed with budget insurance service plan
I'm really not happy with their service plan, I called them yesterday, 2nd of October, to register a claim and I told them that I booked my car for a service for today, the 3rd of October, they told me I can take the car for a service, they'll just wait for the quotation for the service and the documents from the dealership, they sent me an email, to which the documents must be sent. I came to the dealership, I was in line from 07h00, the claim documents were sent just after 08h00, and I called to check the progress of the claim at 09h15 and I was told they haven't received no documents and I put them through with the Service Advisor, who had to resend the documents to another email. But until now, 12h55, there's still no authorization and they say it went for Assessment and their turnaround time is 24 hours, now tell me, why did they say I can bring the car in for a service when their turnaround time is 24 hours, they were supposed to have told me to ask the dealership to send the documents and wait at home for their turnaround time, mind you, I'm staying out of town and there's no way that the 120000km service can be done this time and the dealership says the only open booking is for the 13th now
106 replies
35 months ago
****mers!! Don't buy from them!!
That Tshilidzi guy is just a ****er, he said he's got the part, only to find out he doesn't, he then promised to refund me, but all he sent wasn't even half of the R2400 I paid, he only sent a R1000 and had been promising to send the rest
0 replies
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1 Star
3 (100%)