Lama N

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This company stole my money through the shipping costs by refusing to refund shipping for items which THEY DID NOT SHIP because they claimed they were out of stock while they were in stock on the website. I paid $77 for shipping! I would provide screenshots, but I can't, so I will do my best to be as detailed as possible. April 18th, 2023: I placed my order for 3 boxes of chinchilla pellets, 3 packages of Timothy hay, and 1 straw tunnel. The shipping rate was $77 and I noticed the shipping rate depended on how many items I added to my cart. The more items the higher the shipping. April 28th, 2023: The customer support emailed me saying that the straw tunnel was missing and I could either wait or ship the rest of the items. I opted to wait. May 8th, 2023: They sent me an email saying they had a stock issue and will only send me 2 boxes of pellets, 2 packages of hay, along with the straw tunnel and they will refund me the missing items. I asked if they will also refund the shipping for those. They said yes. I have email proof. May 9th, 2023: Order has been shipped. May 12th, 2023: I received a refund of $10 which I didn't notice at the time. May 25th, 2023: My order has arrived. May 30th, 2023: I checked my transactions and notice that the refund of $10 covered only the price of the two missing items. I paid the full $77 for shipping even though two items were missing. May 31st, 2023: I contact Miscota about this. They are totally dismissive about the fact that they charged me shipping for two items that were not shipped! The business did not incur any expenses for the items that were not shipped, so where did my money that was supposed to be used to ship those products go?? In their pockets? They avoid the question and keep stating that they do not refund shipping once the order has been shipped, yet I am not asking for a full refund on shipping. I am asking for a partial refund for the items that were not shipped! Where is my money? And I also have email proof where they stated that they would refund my shipping for those items! In addition to all of this, I was not told the estimated arrival date of the package until I had already paid for it. It turned out to be almost a month after the order date.