Ozuko M

Poor Service

Last year September 2022 I took my car to them for brake system. They had confirmed that I need to replace ABS Pump. They had charged me R7 500.00 for the unit, that is excluding labour. My insurance had assisted me with R3 000.00 for this part. They ABS Pump failed this year in March 2023. When I check my invoice, it showed that a new part has warrant of 1 year or 20 000 kilometers. And then it also says a secondhand part warrant depends on the supplier. I took my car back to them, they told me that the part they had fitted was a secondhand and it had 3 months warranty. I was never informed of when they worked on my car in September and it doesn't state on the invoice. They had queried with their supplier of which their supplier declined the claim. Zee Max Auto advised me that they are going to fit another unit but it won't have any warranty on it. They had fitted the part, according to them, 03 April 2023. The unit they had fitted failed while they were still busy testing the car. The had kept car for 3 weeks and the car still has the same issue. I took the car to another dealer after they gave it back to me. The dealer had confirm that unit is "messed up" ZeeMax never informed that they were fitting a secondhand unit and they never informed about the warrant of the unit. They only told me when I was taking the car back to them.