Brenda S

FORMAL WARNING — POOR SERVICE & ZERO ACCOUNTABILITY — RENAULT NORTHCLIFF

FORMAL WARNING — POOR SERVICE & ZERO ACCOUNTABILITY — RENAULT NORTHCLIFF I’m sharing my experience to help anyone considering buying from Renault Northcliff. Timeline & Issues: 11 Oct 2025: Viewed a car; told delivery would be Monday. Delivery was repeatedly delayed — only received the car on Wednesday. Service Promises: Vehicle was promised fully serviced with an up-to-date service book — this was not the case. Repairs: Returned the car on 21 Oct 2025. Since then, I’ve had to follow up constantly with no updates or estimated completion times. Staff often blamed each other. Parts & Repair Delays: Parts said to be “in stock” caused a repair that should have taken 2 hours to stretch to 2 days. Communication Failures: Promised updates never arrived. Calls were ignored by staff, including Denzil and Kholosani. Vehicle Faults Not Addressed: Broken front air vents, damaged driver’s door rubber, skewed driver-side tyre cap, damaged spare key, loose part in cubbyhole, service book not updated, missing cup holder. Dealership Failures: Delays settling my previous vehicle (letters sent since 15 Oct, still not settled today is the 26 Oct) lack of communication, missed turnaround times, and no accountability. No Senior Follow-Up: Even after receiving my car on 23 Oct, I’m still waiting for a call from the branch head despite repeated requests. I will be escalating this to MIOSA, NCC, NCR, Renault SA Customer Care, and Motus Head Office, with all supporting documentation. Bottom line: If you value your time, money, and sanity — exercise caution before buying from Renault Northcliff.