RN
Renault Northcliff
Unclaimed Business
RN
Renault Northcliff
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Renault Northcliff
Renault Northcliff has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Renault Northcliff across 28 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSvdH
Stephanie van den Heever
1 reviews | Active since Jan 2020
2 Feb 2026, 07:05
Formal Complaint – Renault Northcliff: Failure to Provide Spare Key
This review serves as a formal complaint regarding Renault Northcliff’s continued failure to deliver a spare key for a vehicle purchased from them nearly two years ago. I purchased a vehicle from Renault Northcliff in May (almost two years ago) through a salesman named Brandon (no longer employed there). At the time of purchase, I was explicitly informed that the spare keys were located in Nelspruit and would be arranged and delivered to me. I was instructed to wait for confirmation. No such confirmation ever occurred. After waiting patiently for several months, I contacted the dealership and was informed that Brandon had left. I was then referred to Denzyl, the Sales Manager, to resolve the matter. The full situation was explained, and I was assured that the issue would be handled. From that point onward, communication became inconsistent, unreliable, and largely ignored. Calls and messages were frequently unanswered, and responses were only received after persistent follow-ups. After months of no progress, I visited the dealership in person. At this visit, Denzyl advised that a spare key could be arranged the same day, provided I left my vehicle with them, although it would be a non-original key. In good faith, I agreed, as any spare key was preferable to none. I left my vehicle with Renault Northcliff for the entire day, only to be informed later that the key could not be programmed or installed, as it was a knock-off and that only an original key installed by Volkswagen would work. This demonstrated a clear lack of due diligence and technical understanding before taking possession of my vehicle. I then proposed a reasonable and cost-effective solution: I would obtain a quotation from Volkswagen Wonderboom, arrange the installation myself, and Renault Northcliff could simply settle the invoice. This proposal was rejected. Instead, I was informed that an original key had been ordered, with an expected delivery timeframe of 20 days. I accepted this, relying on the written email confirmation that the order had been placed. After 25 days, no feedback or update was provided. I contacted the supplier listed in the email and was informed that I am not their client, Renault Northcliff is, and that all communication must be handled by Denzyl. Only after repeated messages did Denzyl eventually state that the keys would arrive on Monday, 10 November. When I requested confirmation of where the vehicle should be taken for installation, there was no response. On 10 November, I was informed that the keys had not arrived and that there was a delivery delay. On 13 November, I was advised of further delays and promised feedback the following day. No feedback has been received to date. When contacting Renault Northcliff directly, I am repeatedly told that Denzyl is either unavailable or in meetings, with assurances that he will return my call, which does not happen. At present, I remain without: A spare key Any verified proof that a key has been received Any definitive resolution timeline This matter reflects poor management, misrepresentation at the point of sale, failure to honor commitments, and a complete lack of accountability. I have shown exceptional patience for nearly two years, far exceeding what would be considered reasonable. I strongly caution prospective customers against relying on Renault Northcliff for post-sale support or after-sales service.
Helpful (0)
|Replies (0)SvdH
Stephanie van den Heever
1 reviews | Active since Jan 2020
2 Feb 2026, 07:05
Formal Complaint – Renault Northcliff: Failure to Provide Spare Key
This review serves as a formal complaint regarding Renault Northcliff’s continued failure to deliver a spare key for a vehicle purchased from them nearly two years ago. I purchased a vehicle from Renault Northcliff in May (almost two years ago) through a salesman named Brandon (no longer employed there). At the time of purchase, I was explicitly informed that the spare keys were located in Nelspruit and would be arranged and delivered to me. I was instructed to wait for confirmation. No such confirmation ever occurred. After waiting patiently for several months, I contacted the dealership and was informed that Brandon had left. I was then referred to Denzyl, the Sales Manager, to resolve the matter. The full situation was explained, and I was assured that the issue would be handled. From that point onward, communication became inconsistent, unreliable, and largely ignored. Calls and messages were frequently unanswered, and responses were only received after persistent follow-ups. After months of no progress, I visited the dealership in person. At this visit, Denzyl advised that a spare key could be arranged the same day, provided I left my vehicle with them, although it would be a non-original key. In good faith, I agreed, as any spare key was preferable to none. I left my vehicle with Renault Northcliff for the entire day, only to be informed later that the key could not be programmed or installed, as it was a knock-off and that only an original key installed by Volkswagen would work. This demonstrated a clear lack of due diligence and technical understanding before taking possession of my vehicle. I then proposed a reasonable and cost-effective solution: I would obtain a quotation from Volkswagen Wonderboom, arrange the installation myself, and Renault Northcliff could simply settle the invoice. This proposal was rejected. Instead, I was informed that an original key had been ordered, with an expected delivery timeframe of 20 days. I accepted this, relying on the written email confirmation that the order had been placed. After 25 days, no feedback or update was provided. I contacted the supplier listed in the email and was informed that I am not their client, Renault Northcliff is, and that all communication must be handled by Denzyl. Only after repeated messages did Denzyl eventually state that the keys would arrive on Monday, 10 November. When I requested confirmation of where the vehicle should be taken for installation, there was no response. On 10 November, I was informed that the keys had not arrived and that there was a delivery delay. On 13 November, I was advised of further delays and promised feedback the following day. No feedback has been received to date. When contacting Renault Northcliff directly, I am repeatedly told that Denzyl is either unavailable or in meetings, with assurances that he will return my call, which does not happen. At present, I remain without: A spare key Any verified proof that a key has been received Any definitive resolution timeline This matter reflects poor management, misrepresentation at the point of sale, failure to honor commitments, and a complete lack of accountability. I have shown exceptional patience for nearly two years, far exceeding what would be considered reasonable. I strongly caution prospective customers against relying on Renault Northcliff for post-sale support or after-sales service.
0
Replies (0)BS
Brenda S
1 reviews | Active since Jan 2020
25 Oct 2025, 23:48
FORMAL WARNING — POOR SERVICE & ZERO ACCOUNTABILITY — RENAULT NORTHCLIFF
FORMAL WARNING — POOR SERVICE & ZERO ACCOUNTABILITY — RENAULT NORTHCLIFF I’m sharing my experience to help anyone considering buying from Renault Northcliff. Timeline & Issues: 11 Oct 2025: Viewed a car; told delivery would be Monday. Delivery was repeatedly delayed — only received the car on Wednesday. Service Promises: Vehicle was promised fully serviced with an up-to-date service book — this was not the case. Repairs: Returned the car on 21 Oct 2025. Since then, I’ve had to follow up constantly with no updates or estimated completion times. Staff often blamed each other. Parts & Repair Delays: Parts said to be “in stock” caused a repair that should have taken 2 hours to stretch to 2 days. Communication Failures: Promised updates never arrived. Calls were ignored by staff, including Denzil and Kholosani. Vehicle Faults Not Addressed: Broken front air vents, damaged driver’s door rubber, skewed driver-side tyre cap, damaged spare key, loose part in cubbyhole, service book not updated, missing cup holder. Dealership Failures: Delays settling my previous vehicle (letters sent since 15 Oct, still not settled today is the 26 Oct) lack of communication, missed turnaround times, and no accountability. No Senior Follow-Up: Even after receiving my car on 23 Oct, I’m still waiting for a call from the branch head despite repeated requests. I will be escalating this to MIOSA, NCC, NCR, Renault SA Customer Care, and Motus Head Office, with all supporting documentation. Bottom line: If you value your time, money, and sanity — exercise caution before buying from Renault Northcliff.
Helpful (0)
|Replies (0)BS
Brenda S
1 reviews | Active since Jan 2020
25 Oct 2025, 23:48
FORMAL WARNING — POOR SERVICE & ZERO ACCOUNTABILITY — RENAULT NORTHCLIFF
FORMAL WARNING — POOR SERVICE & ZERO ACCOUNTABILITY — RENAULT NORTHCLIFF I’m sharing my experience to help anyone considering buying from Renault Northcliff. Timeline & Issues: 11 Oct 2025: Viewed a car; told delivery would be Monday. Delivery was repeatedly delayed — only received the car on Wednesday. Service Promises: Vehicle was promised fully serviced with an up-to-date service book — this was not the case. Repairs: Returned the car on 21 Oct 2025. Since then, I’ve had to follow up constantly with no updates or estimated completion times. Staff often blamed each other. Parts & Repair Delays: Parts said to be “in stock” caused a repair that should have taken 2 hours to stretch to 2 days. Communication Failures: Promised updates never arrived. Calls were ignored by staff, including Denzil and Kholosani. Vehicle Faults Not Addressed: Broken front air vents, damaged driver’s door rubber, skewed driver-side tyre cap, damaged spare key, loose part in cubbyhole, service book not updated, missing cup holder. Dealership Failures: Delays settling my previous vehicle (letters sent since 15 Oct, still not settled today is the 26 Oct) lack of communication, missed turnaround times, and no accountability. No Senior Follow-Up: Even after receiving my car on 23 Oct, I’m still waiting for a call from the branch head despite repeated requests. I will be escalating this to MIOSA, NCC, NCR, Renault SA Customer Care, and Motus Head Office, with all supporting documentation. Bottom line: If you value your time, money, and sanity — exercise caution before buying from Renault Northcliff.
0
Replies (0)AH
Ashraf H
1 reviews | Active since Jan 2020
3 Jun 2025, 11:23
Bad service and Con Artist
I bought a Renault Sandero in 2022, had it a while and then traded it in at Renault Northcliff for a brand new Renault triber in 2024 which I had for one year before trading it and buying a Renault Kiger Intense this year in April 2025. Now I had a service plan with the Sandero and then it got transferred and added onto the Triber and then when I bought the Kiger I was told the same would happen and the balance of the service plan which I am paying for will be transferred to the Kiger. I have been dealing with two of your sale agents\managers namely Denzel and Arthur at Renault Northcliff who both assured me of this and before I signed my contract for the Kiger I asked again and was again assured by Denzel that the service plan is sorted out and I should not worry about it. I have been waiting for proof of the service plan and exactly what the balance of the service plan remains. I have been trying to get this information from the two mentioned sales persons for since April without any success. I try calling the dealership and Denzel doesn’t accept my calls. When I leave a message to be called back no one does. I have even sent numerous messages to Arthur via WhatsApp who keeps promising he will get Denzel to call me and give me all the information about the service plan but never does. If you guy have two managers who can’t give me this details then how am I as a customer supposed to get this information. I keep calling and asking for a manager to speak to but no one is ever available and yes you guessed it….when I leave a message no one calls. Can someone please assist and get me the relevant information. They never had a problem getting hold of me to conclude the sale and kept pushing to sign the contract and to quote them "don't worry it is taken care and will be transferred'' I have a terrible feeling that I got conned into this by these sales managers who I trusted as this is my third car I a bought from them and never had this issues before.
Helpful (0)
|Replies (0)AH
Ashraf H
1 reviews | Active since Jan 2020
3 Jun 2025, 11:23
Bad service and Con Artist
I bought a Renault Sandero in 2022, had it a while and then traded it in at Renault Northcliff for a brand new Renault triber in 2024 which I had for one year before trading it and buying a Renault Kiger Intense this year in April 2025. Now I had a service plan with the Sandero and then it got transferred and added onto the Triber and then when I bought the Kiger I was told the same would happen and the balance of the service plan which I am paying for will be transferred to the Kiger. I have been dealing with two of your sale agents\managers namely Denzel and Arthur at Renault Northcliff who both assured me of this and before I signed my contract for the Kiger I asked again and was again assured by Denzel that the service plan is sorted out and I should not worry about it. I have been waiting for proof of the service plan and exactly what the balance of the service plan remains. I have been trying to get this information from the two mentioned sales persons for since April without any success. I try calling the dealership and Denzel doesn’t accept my calls. When I leave a message to be called back no one does. I have even sent numerous messages to Arthur via WhatsApp who keeps promising he will get Denzel to call me and give me all the information about the service plan but never does. If you guy have two managers who can’t give me this details then how am I as a customer supposed to get this information. I keep calling and asking for a manager to speak to but no one is ever available and yes you guessed it….when I leave a message no one calls. Can someone please assist and get me the relevant information. They never had a problem getting hold of me to conclude the sale and kept pushing to sign the contract and to quote them "don't worry it is taken care and will be transferred'' I have a terrible feeling that I got conned into this by these sales managers who I trusted as this is my third car I a bought from them and never had this issues before.
0
Replies (0)SM
Siyabonga M
1 reviews | Active since Jan 2020
5 Mar 2025, 16:34
NARISHA RENAULT NORTHCLIFF BAD SERVICE!!
Poor service from Narisha at Renault. The lady was helping my brother with a deal, but because my brother was confused with what was offered to him, he called me to speak to Narisha. Unfortunately we couldn’t reach an agreement and because I refused the reap off deal she offered my brother she decided to hang up on me. How does a sales person hang up on a potential client?? This was so rude of Narisha. I told my brother to leave the dealership as they can’t properly handle customers.
Helpful (0)
|Replies (0)SM
Siyabonga M
1 reviews | Active since Jan 2020
5 Mar 2025, 16:34
NARISHA RENAULT NORTHCLIFF BAD SERVICE!!
Poor service from Narisha at Renault. The lady was helping my brother with a deal, but because my brother was confused with what was offered to him, he called me to speak to Narisha. Unfortunately we couldn’t reach an agreement and because I refused the reap off deal she offered my brother she decided to hang up on me. How does a sales person hang up on a potential client?? This was so rude of Narisha. I told my brother to leave the dealership as they can’t properly handle customers.
0
Replies (0)TN
Tinyiko N
1 reviews | Active since Jan 2020
4 Oct 2024, 08:05
Angry customer -Mileage tempered with, Car cannot be service_ Renault Northcliff 😡😡😡
I purchased a vehicle at Renault Northcliff and took collection of the vehicle towards the end of July 2024 and when I got the car the mileage was just above15 000 KMs. The car came with 3 free services from the time of collection. Last week I took my car in for a service at Renault Germiston and was shocked to learn that when they check on their system using the vehicle's VIN number the kilometres on the car couldn't be correct as the car already went for a service for 15 000 kms in January and the 30 000 one in May 2024 and my car cannot be serviced due to this discrepancy. I have contacted the sales person Thembinkosi Motha at Renault Northcliff and he's ignoring my calls and messages and I even called to speak to the Sales Manager whom I explained the situation to and he since said he will escalate the matter to the relevant people and I still have not had response or resolution to my problem.
Helpful (0)
|Replies (0)TN
Tinyiko N
1 reviews | Active since Jan 2020
4 Oct 2024, 08:05
Angry customer -Mileage tempered with, Car cannot be service_ Renault Northcliff 😡😡😡
I purchased a vehicle at Renault Northcliff and took collection of the vehicle towards the end of July 2024 and when I got the car the mileage was just above15 000 KMs. The car came with 3 free services from the time of collection. Last week I took my car in for a service at Renault Germiston and was shocked to learn that when they check on their system using the vehicle's VIN number the kilometres on the car couldn't be correct as the car already went for a service for 15 000 kms in January and the 30 000 one in May 2024 and my car cannot be serviced due to this discrepancy. I have contacted the sales person Thembinkosi Motha at Renault Northcliff and he's ignoring my calls and messages and I even called to speak to the Sales Manager whom I explained the situation to and he since said he will escalate the matter to the relevant people and I still have not had response or resolution to my problem.
0
Replies (0)Wvdn
Wynand van der net
1 reviews | Active since Jan 2020
18 Sept 2024, 09:40
Great Service - Poor Car
The sales staff were exceptionally good, very helpful and went over and above my expectations to sell me a vehicles that I could afford. The vehicle itself is of poor quality and really bottom of the range *******, but the staff were incredible and helpful
Helpful (0)
|Replies (0)Wvdn
Wynand van der net
1 reviews | Active since Jan 2020
18 Sept 2024, 09:40
Great Service - Poor Car
The sales staff were exceptionally good, very helpful and went over and above my expectations to sell me a vehicles that I could afford. The vehicle itself is of poor quality and really bottom of the range *******, but the staff were incredible and helpful
0
Replies (0)LM
Lehlohonolo M
1 reviews | Active since Jan 2020
17 Aug 2024, 05:48
First time car buyer
I had the most fantastic experience with Mr Duncan at the Northcliff dealership. 👊🏼 BIG UPS to you My Brother 👊🏼
Helpful (0)
|Replies (0)LM
Lehlohonolo M
1 reviews | Active since Jan 2020
17 Aug 2024, 05:48
First time car buyer
I had the most fantastic experience with Mr Duncan at the Northcliff dealership. 👊🏼 BIG UPS to you My Brother 👊🏼
0
Replies (0)S
Shannon
1 reviews | Active since Jan 2020
16 May 2024, 08:22
Disappointing Service at Renault Northcliff
Renault Northcliff appear to be very helpful right in the beginning but please do not be fooled. I am extremely disappointed with their service. I brought my car in to them to have my timing chain fitted. I was in quite a desperate situation because my previous mechanic completely stuffed this job up and he had damaged the engine. He said that the engine had been repaired but I wanted Renault Northcliff to do the fitment of the chain. The minute that my car was brought in and the state that it was brought in I think they though: "Great here is my chance to try get as much money out of her as possible". They fitted the timing chain but they then insisted that the engine is not running properly. In order to fix this it was going to cost upwards of R50K. I told them I could not afford this and when my fiance went to go and see the car HE noticed there was a water pipe leak. This was not due to Renault's damage but how did they miss this leak? I then had them fix the leak. Few days later I went to fetch my car, brought it home and smelled fuel. After popping the bonnet I saw a massive fuel leak at the one fuel line. Now, I know nothing about cars but I still spotted the leak. How did they miss this? I will tell you how- they were too busy trying to get me to do a complete overhaul of my engine that they missed TWO leaks. They allowed me to drive home with a fuel leak. This is extremely dangerous. Then, I asked them for the part to fix this leak. Do you know I am still waiting on this price 3 weeks late? I got tired of chasing after them that I sourced it elsewhere. Not only did they miss two leaks but they also agreed to write a report for me as to what work was done on the car and the condition the car was brought in as. I have not received this report despite numerous requests. They are extremely helpful until you bring your car in. Then it is about how can they milk you for the most money without actually focussing on just fixing the car. They make promises they cannot keep and they have extremely poor after service. The fact they allowed me to drive my car with the leak is disgusting and I am very lucky nothing happened to me. Either they need to focus on getting the actual job done and not try and focus on trying to get the most money out of someone or they need to hire more skilled mechanics who would spot a leak.
Helpful (0)
|Replies (0)S
Shannon
1 reviews | Active since Jan 2020
16 May 2024, 08:22
Disappointing Service at Renault Northcliff
Renault Northcliff appear to be very helpful right in the beginning but please do not be fooled. I am extremely disappointed with their service. I brought my car in to them to have my timing chain fitted. I was in quite a desperate situation because my previous mechanic completely stuffed this job up and he had damaged the engine. He said that the engine had been repaired but I wanted Renault Northcliff to do the fitment of the chain. The minute that my car was brought in and the state that it was brought in I think they though: "Great here is my chance to try get as much money out of her as possible". They fitted the timing chain but they then insisted that the engine is not running properly. In order to fix this it was going to cost upwards of R50K. I told them I could not afford this and when my fiance went to go and see the car HE noticed there was a water pipe leak. This was not due to Renault's damage but how did they miss this leak? I then had them fix the leak. Few days later I went to fetch my car, brought it home and smelled fuel. After popping the bonnet I saw a massive fuel leak at the one fuel line. Now, I know nothing about cars but I still spotted the leak. How did they miss this? I will tell you how- they were too busy trying to get me to do a complete overhaul of my engine that they missed TWO leaks. They allowed me to drive home with a fuel leak. This is extremely dangerous. Then, I asked them for the part to fix this leak. Do you know I am still waiting on this price 3 weeks late? I got tired of chasing after them that I sourced it elsewhere. Not only did they miss two leaks but they also agreed to write a report for me as to what work was done on the car and the condition the car was brought in as. I have not received this report despite numerous requests. They are extremely helpful until you bring your car in. Then it is about how can they milk you for the most money without actually focussing on just fixing the car. They make promises they cannot keep and they have extremely poor after service. The fact they allowed me to drive my car with the leak is disgusting and I am very lucky nothing happened to me. Either they need to focus on getting the actual job done and not try and focus on trying to get the most money out of someone or they need to hire more skilled mechanics who would spot a leak.
0
Replies (0)