Active since Jun 2023
I am very sad and disappointed at the same time about my stay at Road lodge Umhlanga,i've been a regular there from last year but what happened to me last sunday on the 10th of December 2023 is very unfortunately,basically i was there for a weekend.on sunday when i checkout ,i forgot my brand new pair of Prada sunglasses worth of R5020 only wore them once on that last night.when i called them they told me they havent seen them,and they are not responsible of lost items they consindering it as my negligence.for further investigation they can do polygraph test ,however,if no trangressions are discovered i will be reliable for the cost of conducting test...so how unfortunate is that as a victim. I will never ever again set my foot in that hotel.
they promised to make my son's costume exactly as i sent them to be,turns out to a disaster and if i complain they telling me it's look almost the same which is not true.and they dont deliver in time.now am asking for a refund and they refused,telling me to send it back so they can fix it.how possibly is that because they took almost a month to do it and now i have 5days to my son's birthday party.am really disappointed and ****ed off ,cause i should have other options if they didn't promised to deliver,now i wasted my time and of course my R750 for nothing.now i have to look around for other outfit.