Nico L

The Call Center Hero Who Restored My Faith in Medical Aids!

Oh boy, where do I even start? We hit a snag with an early refill on my wife's prescription meds, blame it on those pesky holiday overlaps that always seem to throw a wrench in the works. The pharmacy played hardball and referred me over to my medical aid, CompCare. With a deep breath (and low expectations), I dialed into the infamous call center, you know the drill: endless button-pressing symphony that could test a saint's patience. I spilled my tale of woe to the voice on the other end, and they hit me with the classic "We'll call you back." Cue my dramatic sigh and zero optimism; we've all been ghosted by these promises before, right? But WOW, Sello Manyathela swooped in like a superhero, calling back faster than I could finish my coffee! Not only did he solve my refill issue on the spot, but he cheerfully tackled a couple of my other nagging queries too. Boom, problems solved, hope restored! Sello, you're an absolute gem and a shining asset to Universal Healthcare and CompCare Medical Scheme. If every call center had a Sello, the world would be a happier, healthier place. Highly recommend, 5 stars all the way! Thank You Sello Manyathela.