CompCare Medical Scheme
Claimed Business
CompCare Medical Scheme
Claimed Business
35 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, CompCare Medical Scheme receives deeply polarised feedback. Satisfied members praise quick claim payments, seamless pre-authorisations, efficient chronic medication support, and exceptional oncology care. Several long-standing members highlight friendly, knowledgeable call centre agents by name. However, a significant portion of reviewers report severe difficulties with cancellations, savings fund transfers, unresponsive communication, unauthorized plan changes, and declined hospital claims that leave members with substantial out-of-pocket costs. Elderly pensioners express particular frustration over unaffordable premium increases and forced plan upgrades.
Performance(last 12 months):
0Trustindex Rating
#14Ranked In Health & Medical
9h 51mReply Time
-28 NPSUnlikely
Replied to 100% of negative reviews
Typically takes less than 13 hours 56 min to reply
TrustIndex
0
Score
Ranking
#14
in Health & Medical
Avg Reply
9 hours 51 minutes
NPS Score
-28
Recommended: Unlikely
Replied to 100% of negative reviews
Typically takes less than 13 hours 56 min to reply
Review Distribution
2.6|35 Reviews
May '25 - Apr '26
5(43.8%)
4(0%)
3(0%)
2(3.1%)
1(53.1%)
5(43.8%)
4(0%)
3(0%)
2(3.1%)
1(53.1%)
Frequently Asked Questions About CompCare Medical Scheme
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (35)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDM
Dee M
1 reviews | Active since Jan 2020
19 Feb 2026, 20:44
Compcare - 50 years later and you are still the best medical scheme
Dear Compcare and all the staff in all departments especially Sarita My late Dad Peter Libera was on Compcare for years, approximately 40 years my late Mom Sylvia Libera who passed away this year was on Compcare, 50 years I called this morning to get a copy of my membership certificate. Within minutes I was sorted, no bots answering my call. Service is impeccable, I don’t need gym membership paid for, blah blah, or my vegetables, or my insurance, please just keep doing what you are doing!! 50 years later plus you are still the best. Please don’t change what makes you the best. I deal with so many medical aids and it’s hugely frustrating when you are continuously dealt with by bots and machines that respond with a no reply and you have to wait days for a response or no response or all you get is a reference Thank you for making your patients your priority!! Thank you!!
Helpful (0)
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Dee M
1 reviews | Active since Jan 2020
19 Feb 2026, 20:44
Compcare - 50 years later and you are still the best medical scheme
Dear Compcare and all the staff in all departments especially Sarita My late Dad Peter Libera was on Compcare for years, approximately 40 years my late Mom Sylvia Libera who passed away this year was on Compcare, 50 years I called this morning to get a copy of my membership certificate. Within minutes I was sorted, no bots answering my call. Service is impeccable, I don’t need gym membership paid for, blah blah, or my vegetables, or my insurance, please just keep doing what you are doing!! 50 years later plus you are still the best. Please don’t change what makes you the best. I deal with so many medical aids and it’s hugely frustrating when you are continuously dealt with by bots and machines that respond with a no reply and you have to wait days for a response or no response or all you get is a reference Thank you for making your patients your priority!! Thank you!!
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Louis M
1 reviews | Active since Jan 2020
4 Feb 2026, 11:51
27% increase on an 80 year old man!!!!! How *********!!!!!
I have not receive any notification of the price increase for Feb 2026. To my surprise I discovered Compcare has increased my Father which is 80 years old medical cost by 27% How ethical is this to increase on an 80 year old man which barely sc**** through? As if they want people to cancel not to carry the medical cost but they have been benefitting for the last 20 plus years from this member? Very *********!!!!
Helpful (0)
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Louis M
1 reviews | Active since Jan 2020
4 Feb 2026, 11:51
27% increase on an 80 year old man!!!!! How *********!!!!!
I have not receive any notification of the price increase for Feb 2026. To my surprise I discovered Compcare has increased my Father which is 80 years old medical cost by 27% How ethical is this to increase on an 80 year old man which barely sc**** through? As if they want people to cancel not to carry the medical cost but they have been benefitting for the last 20 plus years from this member? Very *********!!!!
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Abigail C
1 reviews | Active since Jan 2020
26 Jan 2026, 11:15
Disappointed after years with Compcare.
I’ve been with this medical aid for many years and until now I’ve always had good things to say about them. Even at this point, I am still thankful for the support I received during my cancer journey. The problem is a radiologist claim that was rejected because the invoice did not include the correct oncology ICD codes. At the time, the diagnosis had not yet been confirmed by the lab. I queried the rejection in March 2025 and was asked to submit the lab diagnosis once it was available, which I did. I never received any feedback. I then received an account again from the medical practitioner. I raised the query again on 21 July 2025 and was told that the claim was now considered stale because it was older than four months. This makes no sense, as my first query was raised well within the four-month period. The delay was not on my side. I sent through all correspondence and was told the matter had been escalated to the Scheme Fund Manager. It has now been 14 months and I have still received no outcome, despite multiple follow-ups and emails confirming that the issue was escalated. In the meantime, I am left sitting with the account and the risk of being defaulted, while waiting for my medical aid to at least update me on what is happening. This level of delay and lack of communication is unacceptable.
Helpful (0)
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Abigail C
1 reviews | Active since Jan 2020
26 Jan 2026, 11:15
Disappointed after years with Compcare.
I’ve been with this medical aid for many years and until now I’ve always had good things to say about them. Even at this point, I am still thankful for the support I received during my cancer journey. The problem is a radiologist claim that was rejected because the invoice did not include the correct oncology ICD codes. At the time, the diagnosis had not yet been confirmed by the lab. I queried the rejection in March 2025 and was asked to submit the lab diagnosis once it was available, which I did. I never received any feedback. I then received an account again from the medical practitioner. I raised the query again on 21 July 2025 and was told that the claim was now considered stale because it was older than four months. This makes no sense, as my first query was raised well within the four-month period. The delay was not on my side. I sent through all correspondence and was told the matter had been escalated to the Scheme Fund Manager. It has now been 14 months and I have still received no outcome, despite multiple follow-ups and emails confirming that the issue was escalated. In the meantime, I am left sitting with the account and the risk of being defaulted, while waiting for my medical aid to at least update me on what is happening. This level of delay and lack of communication is unacceptable.
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Replies (0)AB
Anthea B
1 reviews | Active since Jan 2020
16 Jan 2026, 10:13
Membership Department in space????????????
I have been trying to contact SOMEONE in Membership department today... First contact is quick, then you have to explain what you want, they sound uninterested and then says hold on for membershop deaprtment and thereafter, NOTHING!!!!!!!!!!!!!!!!!!!!!! 38 minutes later (in total) and membership dept is nowhere to be found! Yuo are costing me money! and I dont have time to sit on the phone for hours and wait for a response from you!!!!!!!!!!!!!!!!!!!!!!!!
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Anthea B
1 reviews | Active since Jan 2020
16 Jan 2026, 10:13
Membership Department in space????????????
I have been trying to contact SOMEONE in Membership department today... First contact is quick, then you have to explain what you want, they sound uninterested and then says hold on for membershop deaprtment and thereafter, NOTHING!!!!!!!!!!!!!!!!!!!!!! 38 minutes later (in total) and membership dept is nowhere to be found! Yuo are costing me money! and I dont have time to sit on the phone for hours and wait for a response from you!!!!!!!!!!!!!!!!!!!!!!!!
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Replies (0)NL
Nico L
1 reviews | Active since Jan 2020
8 Jan 2026, 14:06
The Call Center Hero Who Restored My Faith in Medical Aids!
Oh boy, where do I even start? We hit a snag with an early refill on my wife's prescription meds, blame it on those pesky holiday overlaps that always seem to throw a wrench in the works. The pharmacy played hardball and referred me over to my medical aid, CompCare. With a deep breath (and low expectations), I dialed into the infamous call center, you know the drill: endless button-pressing symphony that could test a saint's patience. I spilled my tale of woe to the voice on the other end, and they hit me with the classic "We'll call you back." Cue my dramatic sigh and zero optimism; we've all been ghosted by these promises before, right? But WOW, Sello Manyathela swooped in like a superhero, calling back faster than I could finish my coffee! Not only did he solve my refill issue on the spot, but he cheerfully tackled a couple of my other nagging queries too. Boom, problems solved, hope restored! Sello, you're an absolute gem and a shining asset to Universal Healthcare and CompCare Medical Scheme. If every call center had a Sello, the world would be a happier, healthier place. Highly recommend, 5 stars all the way! Thank You Sello Manyathela.
Helpful (0)
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Nico L
1 reviews | Active since Jan 2020
8 Jan 2026, 14:06
The Call Center Hero Who Restored My Faith in Medical Aids!
Oh boy, where do I even start? We hit a snag with an early refill on my wife's prescription meds, blame it on those pesky holiday overlaps that always seem to throw a wrench in the works. The pharmacy played hardball and referred me over to my medical aid, CompCare. With a deep breath (and low expectations), I dialed into the infamous call center, you know the drill: endless button-pressing symphony that could test a saint's patience. I spilled my tale of woe to the voice on the other end, and they hit me with the classic "We'll call you back." Cue my dramatic sigh and zero optimism; we've all been ghosted by these promises before, right? But WOW, Sello Manyathela swooped in like a superhero, calling back faster than I could finish my coffee! Not only did he solve my refill issue on the spot, but he cheerfully tackled a couple of my other nagging queries too. Boom, problems solved, hope restored! Sello, you're an absolute gem and a shining asset to Universal Healthcare and CompCare Medical Scheme. If every call center had a Sello, the world would be a happier, healthier place. Highly recommend, 5 stars all the way! Thank You Sello Manyathela.
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Replies (0)LO
VF
Verzalia F
1 reviews | Active since Jan 2020
11 Dec 2025, 07:42
Pathetic cusomer service
I have not even started off with this medical aid and already having trouble. I sent in my cancellation on the 3 DEcember and was advise that if a provide my new medical details that this will be cancelled immeditely. I have so many reference numbers to my case thats how pathetic they are getting sent from one department to the next. is it so difficult to just cancel this medical aid? pathetic if you ask me as i never experienced this with my previous medical aid. its so easy to sign up but you dont get the right service when leaving. December is a short month and i need this cancelled and confirmed - i dont see what the big hold up is! i called in how many times sent how many emails and i cant get answers!
Helpful (0)
|Replies (0)VF
Verzalia F
1 reviews | Active since Jan 2020
11 Dec 2025, 07:42
Pathetic cusomer service
I have not even started off with this medical aid and already having trouble. I sent in my cancellation on the 3 DEcember and was advise that if a provide my new medical details that this will be cancelled immeditely. I have so many reference numbers to my case thats how pathetic they are getting sent from one department to the next. is it so difficult to just cancel this medical aid? pathetic if you ask me as i never experienced this with my previous medical aid. its so easy to sign up but you dont get the right service when leaving. December is a short month and i need this cancelled and confirmed - i dont see what the big hold up is! i called in how many times sent how many emails and i cant get answers!
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Replies (0)TD
Terence D
1 reviews | Active since Jan 2020
8 Dec 2025, 14:40
Compcare medical scheme are *******.
Don’t ever deal with this company, they are *******. They took my money and refuse to give it back even after I cancelled with them 3 hours after making the wrong decision to sign up with them and pay them. They are ******* and ******s and they only want to take your money and not provide any service that they claim to provide.
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Terence D
1 reviews | Active since Jan 2020
8 Dec 2025, 14:40
Compcare medical scheme are *******.
Don’t ever deal with this company, they are *******. They took my money and refuse to give it back even after I cancelled with them 3 hours after making the wrong decision to sign up with them and pay them. They are ******* and ******s and they only want to take your money and not provide any service that they claim to provide.
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