AC
Abigail C
Active since Feb 2015
14
Reviews
0
Industries
Reviews
14 reviews3 months ago
Disappointed after years with Compcare.
I’ve been with this medical aid for many years and until now I’ve always had good things to say about them. Even at this point, I am still thankful for the support I received during my cancer journey. The problem is a radiologist claim that was rejected because the invoice did not include the correct oncology ICD codes. At the time, the diagnosis had not yet been confirmed by the lab. I queried the rejection in March 2025 and was asked to submit the lab diagnosis once it was available, which I did. I never received any feedback. I then received an account again from the medical practitioner. I raised the query again on 21 July 2025 and was told that the claim was now considered stale because it was older than four months. This makes no sense, as my first query was raised well within the four-month period. The delay was not on my side. I sent through all correspondence and was told the matter had been escalated to the Scheme Fund Manager. It has now been 14 months and I have still received no outcome, despite multiple follow-ups and emails confirming that the issue was escalated. In the meantime, I am left sitting with the account and the risk of being defaulted, while waiting for my medical aid to at least update me on what is happening. This level of delay and lack of communication is unacceptable.
56 replies
6 months ago
There are such a bunch of amazing people working there
There are such a bunch of amazing people working there. Leandi Schoonees, your friendly voice keep echoing in my mind. Thank you so much for your assistance, your amazing service, the speedy payout, the perfect hand picked gifts. I am so happy I took that call years go. I never expected this...what I received from you all meant so much to me. Perfect in everything and I will recommend Platinum Life over and over again.
53 replies
20 months ago
Don't know what is going on in own insurance policies.
I am dissapointed. I never needed to make a claim before and I do not need to make a claim now. I figured, let me find out if it is possible to claim for liability because my son accidentally broke his friends glasses for which I am now liable for. The person I spoke to had no idea what he was doing. He knew nothing about liability, he told me that I can only claim if something was ****** even my policy documents do mention liability. I was on hold for most of the time and then transferred to another department so that they can confirm if he is right. Ag nee. Just for me to get information on the possibility of a claim. So how hard will it be for me to do an actual claim.
53 replies
21 months ago
Thank you
Thank you VUMA for sorting my transfer from one ISP to another. Also appreciate the friendly lady who contacted me to ensure that this is done.
53 replies
21 months ago
Thank you!
Thank you Morategi Lechelele for you amazing assistance with sorting out my transfer from my previous ISP to Home-Connect. Thank you for your constant follow ups. I appreciate it. Glad to be back with Home-Connect after 4 years where I have always received the best service and personal care. May we walk a long road together.
53 replies
21 months ago
Sick and Tired.
Do yourselves a favor and do not go with VUMA. This is my second post. They responded on my first by asking for my address and further ignored it. My previous ISP said that they cancelled and released my line with VUMA, VUMA says they didn't. There is no communication between the two, I would like to know if I can use this as a reference for a complaint with ICASA and ISPA because it has been 8 days that I am without internet and my new ISP cannot activate. So, the only option I have left is to lodge a complaint with their regulators.
106 replies
21 months ago
Do not change from one ISP to Home Connect, choose someone else.
Since the 1st of August Home Connect was made aware that I have cancelled services with my previous ISP. 6 days later, with no internet, they advised that it will take another 72 hours. There is no response on my follow up email request. Support doesn't reply. Now I want to cancel the service because obviously they just left it until the last minute before doing what was supposed to be done and nothing. No-one is phoning me!!!
212 replies
21 months ago
Lack of assist, communication and just horrible at this point.
I am having a really horrible experience with VUMA. I am trying to change from one ISP to another. My previous ISP sending me confirmation that they have been released by VUMA, but my new ISP cannot place and order because VUMA keeps saying that there is an ISP connected. This is frustrating. No wifi for 5 days already! I tried to phone VUMA myself but do not think that they are in the mood to speak to you or to assist.
159 replies
21 months ago
Dissapointed
4 years ago I was a client of Home Connect. I had the best service. Unfortunately when I moved house I had to go with someone else. Now I decided to go back to Home Connect and I am so disappointed. I get no communication regarding my activation even though I pleaded that it be escalated. I have class in 50 minutes that I will have to miss because I am not getting through to follow up and I have no connection even though for 2 days straight I was constantly on the phone to get my previous ISP to disconnect from my line. Ag no man.
106 replies
31 months ago
Discovery will leave you in the DARK. Horrible Business.
Be aware. Discovery will cancel your medical aid like that!! What a horrible medical aid. My poor husband has never been on a medical aid. Discovery was his first. He went to the GP for discomfort he experienced in his knee once in a while. Not even aware that the GP referring him to Specialist will end with him needing surgery. One phone call from Discovery and he is left in the dark with no medical aid, a knee that requires surgery and a pocket full of debt. They don't even ask questions or try to understand your situation. The plan was for me and my kids to join Discovery as well. Thank goodness I didn't. And I had this impression that Discovery was one of the best Medical Aids out there. It is so sad to know they are a Heartless Business. So, if you would like to join them, please make sure that you are not a human being, because you will be penalized for even being able to get a headache, nevertheless discomfort in your knee or anything else. It's unreasonable to expect someone with no medical training to recognize every subtle discomfort as a potential symptom of a medical condition.
131 replies
Review Distribution
5 Star
5 (35.714285714285715%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.142857142857143%)
1 Star
8 (57.142857142857146%)