Malatje M

Total disappointment and not wish to take my car to VW Polokwane again as some clients according to me are less valued.

I am writing this letter with disappointments about the service received from VW Polokwane. This actually started when I was taking my car for oil service and to fix petrol leakage late May or early June 2023. I was hardly updates on the progress and I was the who was phoning to track the progress. I will phone and not being successful to reach service supervisor (Jeff) and I was as well not sure if he was receiving my messages just decided not respond or not. I happen to escalate my disappointment to his line manager, that was when I was able to at least receive his call. The same weekend I received my car I experienced a tyres puncher and when I was trying to replace the tyre I could not find my lock nud from the boot of my car, surprisingly all the tòols were there apart one tool being lock nud. I requested my wife to go to the VW Polokwane as I was out of town about 60km away from Polokwane. My wife managed to get hold of Jeff after a serious struggle though he unable to resolve my problem. Service supervisor (Jeff) promised to check if my lock nud was part of the tools found inside the car during the period my car was in for service. To date I have not received any information regarding the lock nud, 3 wheels are still locked and 1 wheel is without it. I don't know what will happen to or my car if I get a puncher on 3 wheels still having lock nud.