Leon R

Unprofessional, Dishonest, Rude and Arrogant

Hi guy's. I had my vehicle performance chip installed at RaceChip based in Ballito, KZN. Initially they installed the incorrect unit which kept on sending the vehicle into lymph mode ( safety mode). However the unit was later replaced at the cost of my inconvenience. The new performance chip was not installed professionally and one of the connector cable fell onto a heating pipe causing it to melt and fuse together with the original vehicle connector. I then contacted RaceChip and spoke to the manager/owner Dennis who was nothing but unhelpful. He was rude, arrogant and refused to accept responsibility for his poor installation. The consequences for me was that I could have lost the warranty on my vehicle ( which was relatively still new). Racechip gives you a guarantee however they won't honor or keep up to their word. Dennis tried to pass blame onto me, blaming me for interfering with the chip, which I have no technical knowledge about. He eventually went onto blaming the vehicle agents for interfering with the RaceChip. The RaceChip cost me initially R6800 when installed. Due to RaceChip installation error, it cost me close to R10k to have the problem repaired. DO NOT support this company as they are dishonest, rude and arrogant. You are better off choosing an alternate performance company.