Aadil J

Sub Par service, faulty brake pads

Had the worst experience. Fitted brand new front brakes and disc's for over 10k, only for them to be squeaky immediately. Took the car back 4 times and each time it got worst. Eventually they told me to "live with it, it's due to BMW using inferior materials". Reached out to BMW SA for assistance , who only acts as communication between me and the dealership. They refuse to refund me or replace the faulty brakes. They expect me to leave my vehicle with them for 1 week, street having been back to have the brakes "cleaned" numerous times. Not to mention the countless times I've been offered backdoor servicing off the books by service advisors and mechanics at the dealership. An insider at BMW Head office confessed to me that BMW are having endless issues with this dealership. Do not trust them, do not allow them to rip you off and provide terrible service.