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Warren-T-Solutions (PTY) LTD.
Active since Jul 2023
2
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2 reviews34 months ago
Be careful before you spend a lot of money or sign a 60 month contract with CGN
I can't comment on there logistics side as i have never done business with them. BUT my experience with CGN Business Solutions is the worst. I bought a Kodak 6.2kW inverter and a Dyness 4.8kWh battery last year October 2022. The Kodak inverter stopped working in June 2023 and when i called the owner @ CGN Business Solutions i was advised to disconnect the inverter and bring it to there offices. So then i went and disconnected the inverter and took it to their offices and then, 1 week later I was told that the inverter's main board and MPPT is faulty dew to overload on the MPPT. (which has never been used and the inverter was under warranty still) I received an invoice of +-R7 000.00. I told CGN that i never used the MPPT and then they filed an appeal. 3 Days later i received an email from CGN's owner that stated that my inverter is ready for collection and it was fixed under warranty BUT, i need to pay R1092.50 before i can collect the inverter. I asked him for what an he said it was for labor as they had to book the inverter at Segen Solar which took a hour to book it in and a hour to collect it. No electrician came to take out the inverter which they installed and no one came to put it back. I had to take it out and connect it again without any assistance. When i ask them to please install the inverter again i was told that it would be another R1092.50 (2hours) on top of the R1092.50 i had to pay for their time. The proposal of this company states that they don't charge call out fee and that is what makes them stand out. Be careful when you deal with the owner of this place. He said to me that actually my inverter's warranty should be voided because I disconnected it and I'm not an electrician. But i was told to take it out and take it in to their offices and went to collect it after paying R1092.50. I installed it myself again. The sales staff is not to blame as the just promise customers what they are told.
120 replies
34 months ago
Johann and Chantal & Luke. Thank you.
1st I want to say thank you to JC Solar Panels for the quick response and assistance. Secondly the prices is outstanding. Most big companies can't compete. and the last thing, keep it up. I am a new customer for life.
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