Ben B

Absolutely disgusting company, despicable humans.

My geyser was pouring a lot of water from the safety valve. Being the evening I called Elite Plumbers to attend to the issue. I made the mistake of not being on site at the investment property when they arrived and performed their *********** repair. I am to this day not sure they even did anything but proceeded to charge me twice over. The first time they came, they claimed to have replaced the thermostat, gasket, and another part. This cost 2450 ZAR. A few days later the geyser was doing the exact same thing again. I called them back to have a look, and they claimed it must be the pressure relief valve, so they apparently replaced that and billed me 2450 ZAR again. The following day, the geyser still was purging water through the safety valve. I called them a third time (jokes on me) and they said there must be an electrical fault causing the thermostat to pop. I proceeded to call my electrician and he confirmed there was nothing wrong with the electrical wiring or DB in the house. This cost me R1000 call out and check from my electrical gent. I called Elite Plumbers again asking them what is going on, they sent their gent out to look at the geyser, we could not replicate the issue; however the following day the geyser was purging again. I asked Elite plumbers to please send me the invoice for the thermostat they replaced so I could go get it switched out from warranty, they agreed to send the invoice but never followed through. I asked my electrician if he knows someone who can fix the issue. He said sure, billed me R965, replace the thermostat and I have not had a problem since. Do not trust Elite Plumbers, they are ****mers.