R
Renier
Active since Jul 2023
4
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4 reviews17 months ago
Highly recommend. Great price, Great service, Friendly, Punctual, Splended finished product
In my opinion one of the best out there. Extremely friendly and Micheal has vast knowledge of the products out there and can advise you to make the right decisions. We had a discussion where I told him the "look" I was going for and he could immediately tell me what the best product would be to achieve my vision. I'm left with a beautiful Marbelite pool. Punctual and clear communication throughout the period he was busy with the pool. Took them 14 days to complete my pool with rain delays and digging in Montana park ( more rocks than soil ) in between. Site was cleaned before they leave each day. Friendly staff working for Micheal. His pricing is fair and he provides a clear breakdown of cost on the quote. So, you know what you are paying for. I would highly recommend Pools n spas
0 replies
32 months ago
8 week old puppy flight
On Friday, 8 September I flew an 8 week old puppy from OR Tambo to Cape Town international airport. Before the flight, I received an email stating that the puppy should be at the Pet Lounge 2.5 hours before the flight. The email also mentioned covid protocols and information regarging Kulula and BA flights even though they are not in operation. I did not think too much of the 2.5 hours to be at the Pet Lounge as it was clearly an outdated email and arrived at around 15:45 (flight was at 18:00) expecting to be able to sort the admin and payment and spend some time with the puppy before the flight. I received a phone call at 15:30 asking if I was still coming with the puppy. I told the lady yes we are on our way and are not too far from the Pet Lounge. Arrived at the pet lounge with the puppy, his blanket he is used to and a folder containing his vet card, some food for the night and 2 toys. Before we started any of the admin the lady told me that the puppy can go in the crate (rented crate). I said no ways lets first sort the admin. She also told me that the blanket wont fit in that size crate (size 1) - I asked what would be allowed and she said just a training pad. I told her no ways is an 8 week old puppy lying on a hard metal floor for how many hours with just a training pad undeneath him. I paid for the crate upsize so he could have his blanket inside. We sorted all the admin and payment (which was R300 more than the online quoted amount even though he was the correct weight I had put in online and the crate upsize was only around R70 as I was told by the lady). In addition, after checking the invoice after leaving, 12.83kg was charged and the actual mass was only 10kg. I overheard the lady speaking to someone else about leaving soon (I assume so that she can clock out and possibly also explains the phone call asking if I was coming as if I wasnt, she could leave earlier?). I asked if the small folder containing the pups vacc card, a bit of food for tonight and 2 toys could be taped to the top of the crate, the lady refused and the only way it could go was if it went under the blanket in the crate. What if he got bored and started chewing the plastic of the folder? It is irresponsible for any other items other than a water bowl to go in the crate. The lady refused to have the folder taped to the top of the crate. After payment, I asked what would happen in the next 2 hours (from 4pm to 6pm). The lady said that at 16:20 Airlink fetches the dog and he sits there until the flight. She insisted I put him in the crate and I was waiting for her to put the cable ties on and she shooed me out of the room saying we are done. Even though the Pet Lounge hours state you are open until 6pm, I am sure that the staff leave after they have shipped the last pet wherever. We tried calling a few days ago between 4 and 5pm and there was no answer so I think they had left the office. It is utterly disgusting that the Pet Lounge requires an 8 week old puppy (or any animal) to be crated unnecessarily for 2 hours so that your staff can leave for the day. Pet lounge should advocate animal welfare and only require the animals to be crated for the minimum amount of time. I asked how long after the flight lands will the puppy be able to be collected and was told 1.5-2hr. How does it take this amount of time to get a puppy off the plane? He was the only one on board. I told the person collecting him to be at the Pet Lounge 30-45 min after he lands to hurry them up. The puppy was out 1 hour after the flight. The flight was delayed 30min which I completely understand is out of Pet Lounges control. The puppy was in the crate for a total of 5.5hours. This is utterly disgusting considering with other airlines not too long ago, the animal would be required to go in the crate at boarding of the plane and the animal would be received at the same time as baggage. Why is pet lounge unable to allow owners to stay with the pets until closer to the flight time (and I do understand that it takes time to drive from the lounge to the aircraft) or allow check-in of pets closer to the flight time? After speaking to other fellow pet owners, this is not the first occurence of animal mishandling. Small animals have arrived on forklifts, forced to go in crate sizes way too large for them and been left on the runway. I do hope that Pet Lounge takes this complaint seriously and action is taken.
0 replies
33 months ago
They could assist me...
They could assist me in getting the best cover for my needs at the lowest price
60 replies
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3 (75%)
4 Star
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2 Star
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1 Star
1 (25%)