ZK
Zanie K
Active since Jul 2011
5
Reviews
0
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Reviews
5 reviews26 months ago
Takelot - care-a-nothing
I placed an order last week to have it in time for my husand's birthday tomorrow. The order was delivered on Tuesday but one of the products were the incorrect product. The lable was the correct product but it was not the same as the actual product. So not my fault, I ordered the product to have it in time and they delivered the wrong product. I called the call centre and spoke to Sibongiseni.M. He assured me that he would see what he can do (after speaking to his manager) and get my item sorted if possible. He would try his best and escalate my query to his manager. Also, he would log the return on my behalf and send me the ticket - within 10 minutes of the call. I followed up hours later - no ticket received and no refund logged. I followed up again as I was unsure if I needed to log the retun (even though he was going to do it and escalate it to his manager). About 10pm he asked for photos of the product and label. I sent this yesterday morning before 7am. No further feedback. I rep**** to the previous message in the afternoon to get feedback and somebody else phoned me back just after 5pm. She would follow-up and let me know (if it was by her shift end - which is also ridiculous- surely a person can hand over an outstanding query or escalate it). No feedback to date. No feedback unless I follow-up. No refund logged to date. Needed the product today. So disappointed in this terrible and uncaring service and empty promises. On something that their fault - not mine.
0 replies
127 months ago
Excellent service! Excellent quality!
Last week I ordered 4 calendars using the online upload facility and it was extremely easy to use.<br> Natasha answered all my questions swiftly and she was always friendly and helpful. I received the calendars before the promised time and the quality is excellent!<br> Thank you so much - I will definitely use your services again!!<br> Kind regards,<br> Zanie
75 replies
127 months ago
One one voucher per takelot profile???
I joined HealthPrint on Medihelp and received 4 vouchers where if I spend R250 or more I get R100 off. This is valid until 31 January 2016. I used the first one in September. When I spoke to Yongelwa Gedezan last week (ticket 1253744) she indicated repeatedly that I would be able to use the other three vouchers together with my credit bought on my account but that I could only use one voucher per order - I had to thus create three orders to use the three vouchers with my current credit. <br> <br> This week Siyasanga Qobo-Rode is telling me that I can only use one per takelot profile and that I need to create more profiles to use the other three vouchers. I was told last week that I can AND when I received the codes (from MediHelp) nobody told me that I would only be able to use one per takealot account profile OR one in a specified amount of time on one account profile. I still do not know what this time period is!<br> <br> I loaded credit onto my account to be able to buy my kids Christmas gifts and took into account the vouchers when selecting their gifts. Now I want to remove the credit from my account to be able to use it in the other 3 accounts I have to create but I am not getting feedback!
75 replies
128 months ago
MTN: Stop subtracting money from my account!!!
I cancelled my contract on 2/7/15 (ref # 130147331) and was assured on 2 occasions by 2 different MTN stores that MTN would only subtract money from my account once more. On the second occasion the person assured me that no money would be subtracted again as I was already on prepaid and I had not received money again on my account at the end of the previous month. I had lodged a Hellopeter complaint before that (5/8/15, ref 5465454) and received feedback on 21/8/15 that another amount would be subtracted from my account on 1/9/15 as the request was received after the July invoice was finalised. <br> I cannot see how it is my problem if you received the instruction too late due to your call centre striking, I did what I was contractually obliged to do and gave a month's notice. I also do not think it is fair if I have to pay another D/O if I did not even receive money on my account. This means I paid 2 months' notice instead of 1. And that after having been assured on 2 occasions that money would only be subtracted once more.<br> My bank has now advised me to go and lay a charge at the police station if you continue to subtract money from my account!
75 replies
130 months ago
Horrible service, no feedback, what is going on??!
Good day,<br> About three months ago we went to the Irene Mall store to convert two numbers on separate accounts to a single business account. To date - NO response on that. On 2 July it took me a whole day phoning the call center to cancel my contract and they were going to let me know once that has been completed. To date NO response. Now I phone the contact center again to inquire on the status and I cannot get to a consultant to ask because I am now on prepaid??!! And I cannot seem to be able to navigate to a consultant using the prepaid options??!! I am utterly DISGUSTED with the service from MTN!!! I would like to speak to a consultant to confirm that I am now on prepaid (seems like it), to confirm that no monies will be subtracted from my bank account again, that I will be able to keep my number (even if I move back to Vodacom which I am now considering) and also to know why our contracts were never moved to the business account as requested. If they keep up this kind of customer service I don't see them existing much longer!!<br> Regards<br> Zanie
75 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (60%)
1 Star
1 (20%)