Active since Jul 2023
I was assisted by Kayleigh and she was great in assisting me restructure my policy.
I would not recommend this property, especially for professionals who travel a lot for work. Management and maintenance are unprofessional, and the application of rules is completely inconsistent. Key Issues: Zero Emergency Support: I was once locked out cause I had misplaced my key. I contacted the maintenance guy for a assistance with a master key. He told me he was "unavailable" and then ignored my follow-ups, forcing me to pay for a locksmith out of pocket. Parking Chaos: There is no assigned parking. When the lot is full, you are forced to find alternative spots. Recently, my car was clamped while other vehicles parked in the exact same manner were ignored. Unprofessional Staff: When I questioned the "maintenance guy," Thapelo, about this unfair treatment, he was incredibly rude and dismissive. Favoritism: It feels like you only get help if the staff knows you personally. If you aren't "fami****" with the guards or maintenance, you are on your own. Living here is a constant headache. Assistance is poor, and the "rules" seem to change depending on who you are. Save your money and look elsewhere.
I had a billing query and Mbali assisted me promptly and my services were reconnected in a short space of time