MN
Mzansi N
Active since Aug 2023
7
Reviews
0
Industries
Reviews
7 reviews13 months ago
Excellent service fr...
Excellent service from Busisiwe Sithole
53 replies
13 months ago
Downgraded without notice
Still waiting for a call, as promised by matrix, because I have been double billed since November. an update on my car that turned out to be a downgrade, the remote button stopped working. Disapointing
53 replies
13 months ago
I have uploaded more than 5 converstations with Matrix and am not getting an Assistance from you
To: customercare@matrix.co.za · Tue, Feb 25 at 10:03 AM Message Body Dear Matrix, I hope this email finds you well. I am deeply disappointed with the service I have received and am seriously considering switching to another tracking company. On January 22nd, I experienced an attempted hijacking and pressed all the buttons on my remote. At no point did I receive a call from your team. The following day, I tested the system again, yet no one contacted me. This month, I have repeatedly pressed the button, but there has been no response. However, Matrix contacted me regarding an outstanding payment for January. I intentionally reversed the debit order and have done so again for February, as I do not see the value in paying for a service that is not functioning as expected. To clarify, I do not owe you anything and will not be making any further payments. In November 2023, Matrix updated my unit. Based on my understanding, my remote is functional, as the red light flashes whenever I press it. If my subscription is not providing the expected level of security, I see no reason to continue with your service. I urge you to take the necessary steps, including canceling my subscription if needed. There are other companies, such as Cartrack and Netstar, that can fulfill this role effectively. Please promptly respond in addressing these concerns. Andrew Nkomo 0604850428 Andrew Nkomo To: debtors@mixtelematics.com · Wed, Mar 5 at 2:19 PM Message Body Show trimmed content Andrew Nkomo To: debtors@mixtelematics.com, and 1 other · Wed, Mar 5 at 2:29 PM Message Body Good day, I hope you are well. Following up on my previous email, Matrix informed me last week that when my car was updated in December, I should have received a new remote, as the previous one is incompatible with the new system. This was not done, and I was unaware that a new remote was required. Matrix assured me that the matter would be escalated, but I have yet to receive any feedback. I also noticed that my unit has been blocked, which I understand, as I reversed the debit orders after nearly being hijacked and receiving no response from your team. Given that my remote has not been functional since the update, I do not believe I owe premiums for December, January, and February. Please advise on the way forward. If this cannot be resolved, I am prepared to switch to another tracking company, as this issue is due to Matrix’s oversight. Looking forward to your prompt response. Best regards, Andrew NKOMO 0604850428 Show trimmed content Cc Bcc ----- Forwarded Message ----- From: Andrew Nkomo <andrew_nkomo@yahoo.com> To: debtors@mixtelematics.com <debtors@mixtelematics.com>; customercare@matrix.co.za <customercare@matrix.co.za> Sent: Wednesday, March 5, 2025 at 02:29:15 PM GMT+2 Subject: Re: Urgent Concern Regarding Tracking Service Good day, I hope you are well. Following up on my previous email, Matrix informed me last week that when my car was updated in December, I should have received a new remote, as the previous one is incompatible with the new system. This was not done, and I was unaware that a new remote was required. Matrix assured me that the matter would be escalated, but I have yet to receive any feedback. I also noticed that my unit has been blocked, which I understand, as I reversed the debit orders after nearly being hijacked and receiving no response from your team. Given that my remote has not been functional since the update, I do not believe I owe premiums for December, January, and February. Please advise on the way forward. If this cannot be resolved, I am prepared to switch to another tracking company, as this issue is due to Matrix’s oversight. Looking forward to your prompt response. Best regards, Andrew NKOMO 0604850428 On Wednesday, March 5, 2025 at 02:19:48 PM GMT+2, Andrew Nkomo <andrew_nkomo@yahoo.com> wrote: ----- Forwarded Message ----- From: Andrew Nkomo <andrew_nkomo@yahoo.com> To: customercare@matrix.co.za <customercare@matrix.co.za> Sent: Tuesday, February 25, 2025 at 10:03:34 AM GMT+2 Subject: Urgent Concern Regarding Tracking Service Dear Matrix, I hope this email finds you well. I am deeply disappointed with the service I have received and am seriously considering switching to another tracking company. On January 22nd, I experienced an attempted hijacking and pressed all the buttons on my remote. At no point did I receive a call from your team. The following day, I tested the system again, yet no one contacted me. This month, I have repeatedly pressed the button, but there has been no response. However, Matrix contacted me regarding an outstanding payment for January. I intentionally reversed the debit order and have done so again for February, as I do not see the value in paying for a service that is not functioning as expected. To clarify, I do not owe you anything and will not be making any further payments. In November 2023, Matrix updated my unit. Based on my understanding, my remote is functional, as the red light flashes whenever I press it. If my subscription is not providing the expected level of security, I see no reason to continue with your service. I urge you to take the necessary steps, including canceling my subscription if needed. There are other companies, such as Cartrack and Netstar, that can fulfill this role effectively. Please promptly respond in addressing these concerns. Andrew Nkomo 0604850428 Send No file chosen Andrew Nkomo To: customercare@matrix.co.za · Mon, Mar 10 at 8:34 PM Message Body Good day, I hope you are well. Following up on my previous email, Matrix informed me last week that when my car was updated in December, I should have received a new remote, as the previous one is incompatible with the new system. This was not done, and I was unaware that a new remote was required. Matrix assured me that the matter would be escalated, but I have yet to receive any feedback. I also noticed that my unit has been blocked, which I understand, as I reversed the debit orders after nearly being hijacked and receiving no response from your team. Given that my remote has not been functional since the update, I do not believe I owe premiums for December, January, and February. Please advise on the way forward. If this cannot be resolved, I am prepared to switch to another tracking company, as this issue is due to Matrix’s oversight. Looking forward to your prompt response. Best regards, Andrew NKOMO 0604850428 Show trimmed content Andrew Nkomo To: customercare@matrix.co.za · Mon, Mar 10 at 8:58 PM Message Body Dear Matrix, I hope this email finds you well. I am deeply disappointed with the service I have received and am seriously considering switching to another tracking company. On January 22nd, I experienced an attempted hijacking and pressed all the buttons on my remote. At no point did I receive a call from your team. The following day, I tested the system again, yet no one contacted me. This month, I have repeatedly pressed the button, but there has been no response. However, Matrix contacted me regarding an outstanding payment for January. I intentionally reversed the debit order and have done so again for February, as I do not see the value in paying for a service that is not functioning as expected. To clarify, I do not owe you anything and will not be making any further payments. In November 2023, Matrix updated my unit. Based on my understanding, my remote is functional, as the red light flashes whenever I press it. If my subscription is not providing the expected level of security, I see no reason to continue with your service. I urge you to take the necessary steps, including canceling my subscription if needed. There are other companies, such as Cartrack and Netstar, that can fulfill this role effectively. Please promptly respond in addressing these concerns. ANDREW 0604850428 Show trimmed content Andrew Nkomo To: customercare@matrix.co.za · Tue, Mar 18 at 8:01 AM Message Body Dear Matrix I trust you are well. I am not getting any feed back from you regarding this issue
106 replies
13 months ago
matrx be serious
Your Case Number Logged 17833260 Reference created for your enquiry 17833259 Your Case Number Logged 17749469 Dear Matrix, I hope this email finds you well. I am deeply disappointed with the service I have received and am seriously considering switching to another tracking company. On January 22nd, I experienced an attempted hijacking and pressed all the buttons on my remote. At no point did I receive a call from your team. The following day, I tested the system again, yet no one contacted me. This month, I have repeatedly pressed the button, but there has been no response. However, Matrix contacted me regarding an outstanding payment for January. I intentionally reversed the debit order and have done so again for February, as I do not see the value in paying for a service that is not functioning as expected. To clarify, I do not owe you anything and will not be making any further payments. In November 2023, Matrix updated my unit. Based on my understanding, my remote is functional, as the red light flashes whenever I press it. If my subscription is not providing the expected level of security, I see no reason to continue with your service. I urge you to take the necessary steps, including canceling my subscription if needed. There are other companies, such as Cartrack and Netstar, that can fulfill this role effectively. Please promptly respond in addressing these concern 0604850428
53 replies
13 months ago
USES TRACKING COMPANY
Dear Matrix, I hope this email finds you well. I am deeply disappointed with the service I have received and am seriously considering switching to another tracking company. On January 22nd, I experienced an attempted hijacking and pressed all the buttons on my remote. At no point did I receive a call from your team. The following day, I tested the system again, yet no one contacted me. This month, I have repeatedly pressed the button, but there has been no response. However, Matrix contacted me regarding an outstanding payment for January. I intentionally reversed the debit order and have done so again for February, as I do not see the value in paying for a service that is not functioning as expected. To clarify, I do not owe you anything and will not be making any further payments. In November 2023, Matrix updated my unit. Based on my understanding, my remote is functional, as the red light flashes whenever I press it. If my subscription is not providing the expected level of security, I see no reason to continue with your service. I urge you to take the necessary steps, including canceling my subscription if needed. There are other companies, such as Cartrack and Netstar, that can fulfill this role effectively. Please promptly respond in addressing these concerns. (I NEVER GOT A RESPONSE TILL THIS DAY)PATHETIC
53 replies
35 months ago
Shakiri Masango did ...
Shakiri Masango did a great job please give him a raise very friendly and professional
53 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)