NF
Nisha F
Active since Aug 2023
4
Reviews
0
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Reviews
4 reviews18 months ago
Extremely Poor Service from Discovery Life
I have been a loyal Discovery client for over 15 years, and I have never experienced such poor service. At the end of November, I app**** to have Vitality added to my life policy, hoping to activate it for December so I could join a gym and start exercising during the holidays. From my very first interaction with a Discovery Life agent until now, it has been one issue after another. The process has been unnecessarily complicated and frustrating, with absolutely no urgency shown to resolve the matter. Discovery Life relies solely on sending emailed letters, and not once did anyone pick up the phone to help resolve the issues more efficiently. Since the beginning of December, I have made numerous follow-up calls, only to find that the matter still isn’t resolved. It feels as if I am applying for a credit card or withdrawing money with the way this simple request has been mishandled. This is not the level of service I expect from Discovery, and it’s disappointing to see that common courtesy and customer service appear to no longer be priorities. If you are considering dealing with Discovery Life, be warned: the process may feel like a frustrating cat-and-mouse game. All I wanted was to have Vitality added to my life policy. Instead, I have had to endure the most exasperating experience I’ve ever had with Discovery. I hope this review helps others who may be facing or considering similar processes. Let me know if you’d like to tweak any part of this further!
2 replies
27 months ago
DCC Credit Protect, do they genuinely safeguards against unforeseen circumstances?
After losing my job, I enrolled in a debt review program to alleviate my financial burden by reducing interest rates and debt payments. As part of this process, I was advised to obtain an insurance policy to safeguard against unforeseen circumstances such as death, disability, or unemployment. However, I soon discovered a critical caveat within the policy provided by companies like DC Credit Protect: it excluded coverage for situations involving fixed-term contracts. This clause effectively meant that if I were to be retrenched or my contract expired, leaving me without a job, the insurance would not provide the financial support I had hoped for during such periods of unemployment. Despite faithfully paying for the policy for nearly a year, I found myself in a situation where it offered me no real benefit when I needed it most. I urge others undergoing debt review to carefully scrutinize the terms of any insurance policies they consider taking out, ensuring they fully understand the exclusions and limitations. Otherwise, they may find themselves in a similar predicament, paying for protection that ultimately fails to provide the necessary assistance in times of need.
0 replies
34 months ago
Macdonalds Drive Through experience
Many of might have experienced really bad service at Macdonalds.. well today was my worse experience. I wanted to get a quick breakfast meal at New Road Macdonalds in Midrand. I ordered my meal and was told to wait for it. I waited over 10 min with no follow up from them. I eventually had to go to drive through window and ask for meal which they forgot about. After another 5 min, they bring only my breakfast wrap and not the complete meal. I then had to wait another 5 min for hasbrown… Total experience at drive through which was suppose to be quick experience turn into sitting at a restaurant and having a meal.
0 replies
35 months ago
Think twice about taking policy with Sanlam
Sanlam issued a life insurance cover to my mother on May 1, 2000. This life policy has been paid monthly for the past 22 years. On September 22, I changed my banking information and contacted Sanlam to update my debit order information. I changed my information on the Sanlam web portal. My mother held the policy, and I paid the monthly debit order. All of the information updated on the internet portal was mine, and I had full access to my mother's profile. When I emailed Sanlam my amended debit order form, I included all of my contact information. Sanlam acknowledged receipt of the debit order form, followed up with a letter confirming the debit order was correct, and then debited my account for R205 on 22 September 22.This process was finally complete for me; however, at this time, Sanlam issued another email in October, which I was unaware of, to advise me of a debit order cancellation from their end owing to further documents not submitted. They claimed they phoned me on an outdated phone number, although I had updated my information on their internet portal since then, which they didn't care to look at. Sanlam did not send me any more emails. They then posted letters addressed to my mother to an outdated postal address that no longer exists. Again, if they bothered to look at the web portal or the debit order form, they would have noticed the address change. These letters were to confirm the reinstatement of the policy with backed-dated amounts, or the policy would lapse; however, because I never received these letters, I was not given the opportunity to correct the update debit orders. Three letters were posted in all, but no phone calls were made throughout this period. I found out about the insurance lapse when I filed a claim for my mother's death on 05 June 23. I was then advised that my policy had lapsed on 31 March 23. Two months before my mom death. I believe Sanlam did not even try to contact me personally after 22 years of paying for this policy. Why do they even have an online portal to update information when they don't even bother to use it? I think Sanlam had already made their money back at this point and didn't even give a damn. I'm not sure how many other individuals have had experiences like mine, but I just want to draw attention to how unwilling Sanlam staff is to dig up customers' personal information. If they had only made a call to me, I would have rectified these issues and resolved it. I don't think Sanlam cares as long as they make their money.
5 replies
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