CB
Craig B
Active since Aug 2023
2
Reviews
0
Industries
Reviews
2 reviews28 months ago
Disappointing Christmas Lunch Experience
Subject: Disappointing Christmas Lunch Experience at Selborne Hotel & Spa I regret to say that my recent Christmas lunch experience at Selborne Hotel & Spa was far from the festive celebration we had anticipated. From start to finish, the flaws in service and quality were disheartening. The arrival process was chaotic, and the lone staff member seemed overwhelmed, resulting in a frustrating wait for seating and a lackluster start to our visit. The drinks were served in plastic cups, a surprising choice for an establishment of this standard. Moreover, the absence of g**** or appletizer options left us with limited choices. The bon bons on the table were a disappointment, lacking quality and effort. It felt like a mere token gesture without sincerity. The service continued to disappoint, with delayed plates that were wet upon arrival. Speaking with the Food and Beverage Manager provided little comfort, as they seemed ill-equipped to address our concerns, citing a denied request for extra staff. The menu left much to be desired, with no redeeming dishes. Never did I imagine leaving a meal and declaring the best thing was the bread roll with butter. Overall, my Christmas lunch at Selborne Hotel & Spa was a culinary letdown that fell below the expected standards. I feel like I was ******!!
0 replies
33 months ago
A seamless process
A seamless process. Once I told Thurayya what I was looking for and my budget, she very quickly identified the perfect unit @ my preferred location and under budget. Thank you 😊
0 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (50%)