AV
abigail V
Active since Aug 2023
2
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2 reviews22 months ago
Horrible, unorganized & false advertising lies!!
That sucks!!! We were hoping for a day of excitement & fun at Dino Word Rustenburg. But upon our arrival, We went to the ticket booth to receive our entry tickets. Ticket purchases were only available online and nothing was mentioned about free access for kids under 2, so we obviously paid for 3. We explored the dino jungle, which was probably the only thing that we enjoyed. Next up photos at the entertainment booth, were 2 ladies insisted that we have to pay R100 a photo even though we had our own camera.. We went looking for the organizer who was nowhere to be found. The Reptile show was basically a few snake tanks with some snakes & turtles. Included in the ticket purchase was the fossil dig site for little ones but they told us there is no such thing available. The museum was closed, there were only 2 jimping castles and to put the cherry on top the organzer made it very clear if we posted these horrific phots & "report our horrible experience" he would refuse our refund. A few couples after us demander refunds as well. For a entertainment & fun experience for kids you would think that after all thesr years of operating the they would have upgraded or have working systems in place. P.S As a mom with a 18month old baby & all other parents i saw with infants it would be highly recommended to in stall a baby changing station & not have the staff tell me to change my baby on the cold dirty floor of a bathroom.
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33 months ago
Wrongful billing and driver requests
I requested a ride from pickup in Krugersdorp to Keywest shopping centre which is a 5km ride and i usually pay R50 at most. After my request the app showed i was already picked up. Moments later i sent the driver my location to pick me up he ended up changing my pick up point to Lanseria airport. My bolt receipt showed a Trip of 26km taken in 16min for R198 was taken. But the maps shows my original 5km trip. They keep trying to deduct the money from my account for a trip i never took. They ignore my emails and support lines dont work, not a single number to call them and the worst part, the driver tiped himself R53. How is this even possible. Im disgusted with Bolt and refuse to let them take the money for a wrongful trip request and a ride i never took. They are useless.
0 replies
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