RD
Robyn D
Active since Aug 2023
3
Reviews
0
Industries
Reviews
3 reviews2 months ago
Let down, yet again - third time's a charm
Surely to relocate from one home to another should be a simple request to be managed by Vodacom Fibre - how is it possible that there is such a poor process in place that one cannot relocate from one home to the next and have a seamless fibre handover so that you don't get left without internet connection?! I have had to move 3 times in as many years with Vodacom Fibre and EVERY time there has been a complete mess up with my request to have my fibre installation happen at the same time as the house move. I work exclusively from home and so cannot afford to be without my internet connection. I explained this to the agent this time around and expressed my concern at the process happening smoothly. I was promised faithfully that my request would be managed so that my fibre would be installed the same day we moved into our new home and was assured that if I was prepared to pay extra for a priority installation that there would be no problem. To which I agreed. That should have been 1 February. It is now 5 February, and I have been phoning EVERY DAY in the hope that I can get assistance. I get a different message every time I speak to someone and have been told that my request has been escalated - but still no follow up, no response, no call back ..... just empty promises and *********** service - YET AGAIN! So even after requesting a priority installation I am sitting without my fibre, racking up a data bill of note having to purchase additional data elsewhere just to stay connected in some shape or form, and wasting time every day trying to beg to be helped by my service provider, only to be promised that someone will call me back, which doesn't happen. I would say I am disappointed, but sadly, I expected this, given that it is the SAME poor service I have had time and time again.
112 replies
33 months ago
Professional and eff...
Professional and efficient
0 replies
33 months ago
Empty promises and let down AGAIN!!! Zero trust in my fibre provider to manage a simple relocation request
You would think that to manage a home relocation with your fibre service provider is a relatively straight-forward standard procedure, which can therefore be effectively and efficiently managed. I have had to relocate twice in the space of one year (already a major stress) only to have Vodacom mess up the relocation request - BOTH TIMES!!! This time round, they have openly admitted that it has been their "stuff up" - and I was then promised faithfully that my issue would be resolved, and that they would expedite my now NEW relocation request. I spoke to 3 consultants last week - each promising that the matter was taken care of and that they would prioritise my new relocation order given the fact that I have been messed around. So, I phone back to Vodacom this morning because I have received ZERO written confirmation of the discussions last week .... only to establish that NO NEW INSTALLATION request has been done - and so I am literally back to square one - now another week down the line! I work exclusively from home and am highly reliant on my fibre connection, and so here I sit paying exorbitantly for additional connection from my faithful Telkom LTE device whilst I pay for Vodacom fibre that I don't currently have. This is completely unacceptable service from an organisation that promote themselves as "top of their game". I cannot believe the terrible service - how can I ever trust what I am being told when it is nothing but empty promises, and further delays - and as a paying customer I sit without the service for which I am being billed. I cannot believe that I have been let down by them twice in a row!!! The added stress and aggravation I have to endure - yet again - is totally unprofessional.
252 replies
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5 Star
1 (33.333333333333336%)
4 Star
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3 Star
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1 Star
2 (66.66666666666667%)