Nivaashni P

Stay away

STAY AWAY - DON'T WASTE YOUR MONEY!!!! I recently had the horrific experience where my dogs went missing. I was desperate to find them and decided to Google a service where I can be assisted. I contacted Healthy Hound asap so that they could track my dogs down with sniffer dogs. I did this, but it was a big mistake. They made what was an awful experience even worse. We paid an upfront amount of R2750, before they could even consider coming out. Immediate payment required. All communication was via WhatsApp including banking details, contract and forms sent. No phone calls whatsoever. It was very difficult to communicate with them (only reply if you insist many times), but anyway they came out on Saturday (29.07.23), after first contact the Wednesday prior to hunt for our missing dogs. The dogs apparently took a scent, and we were off on the road and after a while they said the dog is tired, “let’s try another dog”. After a while they gave up and said they would revert with a plan the next day. They left and did not want to commit on when they will come back. The next day there was no communication and after many messages, it felt like we were begging them for a service we had already paid them to do. They responded that they could come on a Wednesday (02.08.23) at 12 noon, but I need to arrange security yet before I made any payment, I had informed them of the possibility of my dogs going into an informal settlement. if they were uncomfortable why agree to do the job. We tried to contact them further and arrange a sooner time, but we got told " tomorrow" for atleast 4 days. Their business ethic is pathetic and sucks and if this is the way they are conducting business it is not on! They make money from your heartache and desperation. It left a horrible feeling that lacks integrity. I am greatly disappointed! And very disgusted to have trusted them. I would not recommend them at all! Ever!!! I WOULD STAY AWAY!!! This is not how to conduct ETHICAL business.