M
Matthew
Active since Aug 2023
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2 reviews19 months ago
Akeso Clinic Alberton
I was admitted to Akeso Clinic Alberton on the 30th of August 2024. My first week at the clinic went well. However, when the second week came along, it all fell to pieces. My psychiatrist and I clashed heads about a certain topic, and some , not so nice words, were said by my psychiatrist. I then proceeded to request that I change my psychiatrist, it took 4 days for the Clinic to finally find me another psychiatrist. It is my right to change doctors, if I don't feel comfortable. I was at Akeso Clinic Alberton for mental health care, and yet these 4 days extrabated my anxiety levels. Every time I thought I was on the right track, I ran straight into a wall. Surely, I am not the first patient that has requested for a doctor to be changed? Finally I met with my new psychiatrist, and all seemed to go well. In my final week, I saw my psychiatrist on Monday, and enquired, what the process would be to stay longer. He advised that we missed the exgracia application with the medical aid, as this normally takes 7 to 10 working days to be approved. He advised that if I wanted to stay whilst the request was reviewed, Akeso Clinic Alberton would ask me to put a deposit down, I could not afford this. I then asked if there is another way, and he advised that I should speak to the Discover Medical Aid case worker, based on site at Akeso Alberton. The case worker advised that I could stay longer, if I was booked in under the rehab benefits. My psychiatrist advised on the Monday, that he would see me on the Tuesday, Tuesday came did not see him. On Wednesday, he saw me around 19:00, the evening, I was due to be discharged on the Thursday. He advised that I will be discharged on Thursday. I advised him that I spoke to the case worker, and told him what she had said. He then advised that he will speak to her on Thursday during the course of the day. What was never disclosed to me, is that my psychiatrist was scheduled to go on leave on Friday the 20th of September, no mention of this from him, when I saw him the Wednesday evening. He called me to his office on Thursday afternoon the 19th of September, and advised that he can not take the risk of booking me in under the rehab benefits, when he is on leave. No evert was made to try and assist in any manner to stay longer. So I was discharged. This clinic, with it's doctors are supposed to help people, however, it seems that their reputation is more important than the patients well-being. My psychiatrist was well aware that he was going on leave the Friday, yet, he never disclosed it. He was well aware of the oprion of using the rehab benefits, yet, he advised me to speak to the medical aid case worker. I was discharged, even though I was not ready for the outside world. My psychiatrist even omitted to include my depression medication on my repeat script. Akeso Clinics fall under the Netcare umbrella. I will not recommend Akeso Clinic Alberton to anyone, due to patients being treated as a number. The occupational the****** that runs the DDU program is amazing, and I thank her for her professionalism.
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1 Star
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