Leila E

Disappointing!

My experience with Moy has been far from smooth-sailing, unfortunately. I placed a order in April 2023 for 3 scrub sets, a gift to myself after having graduating with my masters degree. I read the lead time and was aware of the long waiting period, however I decided to follow-up on my order about 2 months later. I was informed the order would be out for delivery by the end of June. Needless to say, there was no further communication well into July, with no order in sight. When I was eventually contacted back, I was told my orders were still at the embroiderer, quite contrary to the last communication I had received about it being out for delivery. This sort of back-and-forth info went on for a further week or two, with Moy promising on numerous occasions that my scrubs were on the way and then going silent for days. Contact with Moy was difficult and there was very little proactive communication from their side regarding my order. I eventually started to fear the worst: that this was a ****. I communicated this to the contact provided, and surprisingly my scrubs were then delivered within the promised 3-5 working day period. There was still a problem though: one scrub top was missing. In addition, their sizes are definitely not true to size, I ordered small tops but I could not fit them over my chest! I had ordered 2 scrubs sets from another company, in the same sizes, and they fit perfectly! So I think its fair to say 'this was not a nice surprise. I requested a refund, unfortunately since my tops were embroidered I will be not be able to get my money back for them. All 3 scrub sets were picked up 2 weeks ago and I am still awaiting communication regarding my refund. In total, a very traumatizing experience for me, despite the FANTASTIC material quality of the scrubs the overall experience has been horrible, what was supposed to be a celebration of hard work and achievement turned into months of uncer*****y and ultimately a loss of finances totalling over 3k. I sincerely hope with all my heart that others have not had similar experiences