Sinazo C

Worst venue booking experience!

I am so disgusted by this hotel. They made a double booking for venue hiring where there was 2 baby showers taking place at the same time. We could not hear a thing that was being said Because the other group was was playing loud music and being rude. All in all there was a superior and inferior baby shower between the 2 and my one was designed by the hotel to be inferior as we were placed in a small hidden corner yet we were the ones who made the first booking. When I called the manager she never bothered to come, I confronted her before I left about their incompetence. She took no accountability whatsoever but instead blames her staff. When I said to her I am never coming back here she just said “okay no problem.” So I urge people to be careful before paying this hotel because they are not very organised and are greedy because their venue is not designed to host more than 1 event at a time. As long as you pay them, they don’t care about you. And by the way miss manager, you are not a 5 star hotel if you were you would need to be a 4,5 star and above, you are less which makes you a 4 star!