SK
Slayde K
Active since Aug 2023
2
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2 reviews2 months ago
iStore Sandton City Managers or Senior Team Members are Inept
Terrible experience that drove me, a 27-year-old who hates confrontation and would rather accept the wrong food order than complain, to actually write this. I had a genuinely uncomfortable experience that left a sour taste in my mouth after attempting to trade in my old device for a new one. I was greeted nicely and assisted immediately by what seemed to be one of the younger staff members, which was great. I was then handed over to a senior employee to assist with trade-in questions and evaluate my phone, and that’s when the experience went downhill. It felt like I had to keep begging for basic information about how the trade-in process actually works. I understand that my battery health would lower the value (I wasn’t expecting the highest payout possible) but even a brief explanation of how the amount was calculated would have helped. Instead, it felt like I was expected to already know everything, and any question I asked was an inconvenience. I eventually stopped asking altogether because it was clear she just wanted the interaction over. The longer I stayed trying to understand the evaluation, the more it felt like I was simply annoying her. My main issue, however, was with whichever senior staff member was on the floor that day, the one with the popped collar and undone buttons. He saw me being assisted and then followed me across the store when I went to look at the devices I was deciding between after my evaluation. I was with my girlfriend comparing phones when he suddenly walked up, smacked the side of the table/booth holding the display phones, which shocked both of us, and said, in a condescending tone, “You good?” while not even making eye contact. It didn’t end there. He then stood directly behind us for the remainder of our time in the store, shouting over us to other employees instead of walking over to speak to them. It was uncomfortable and unnecessary. I’m not sure whether he was worried I’d somehow detach the security cables from the display phones or what his issue was, but the entire situation made me feel like I was being treated as if I was going to ***** something or couldn’t afford to be there. That interaction is the reason I walked out still using my outdated 14 Pro Max that needs charging two to three times a day. I’m still an Apple user and will continue buying Apple products for I don't know what reason, just not from iStore again, especially not the Sandton City branch.
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32 months ago
Drivers finding loopholes and no accountability.
The delivery driver drove to the area to make it seem like he completed the order and then called my number and instantly hung up make it seem like he tried to contact me and then wouldn’t answer when I called back instantly. When looking for the driver for 8 minutes and couldn’t find him anywhere, he then changed to delivery status to completed and UberEats then said he followed procedures and I won’t get a refund.
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