Robert O

Hillcrest veterinary hospital careless Staff

I am absolutely fuming. I've been patiently waiting to collect my furbaby's ashes, which I've been waiting over a week for. I phoned the vet on Saturday to ask about them as I have becoming concerned as the vet said it should be about a week to receive them back. They later phoned and said the crematorium cannot give the information out as the office was closed on the weekend. I had previously signed a form that clearly states 'INDIVIDUAL CREMATION ' and I have evidence of this and which I paid extra for!! I get a phone call from the vet today to say that sorry he has been cremated in a communal cremation when I CLEARLY stated I wanted an individual one. The vet is blaming the crematorium and vice versa. I am absolutely disgusted how something like this can happen and all I get is a "sorry" Sorry isn't going to give me my furbaby's ashes. How can I can take this further???