Rio D

Most disrespectful staff member - Louise

I must say, my recent visit to this vet clinic, specifically dealing with the receptionist named Louise, was an utterly unpleasant experience. I have never felt more disrespected and unfairly treated in my life, all because of a payment issue that was completely blown out of proportion. First and foremost, let me clarify that I have never had any outstanding fees with this vet clinic in the past. We are responsible pet owners and have always settled our bills within 24 hours of receiving them. So, it came as a shock when Louise decided to make my life miserable over what seemed like a minor hiccup, She acted as if my payment was the most urgent matter in the world, despite the fact that they had all of my information on file and knew perfectly well that I had a history of prompt payments. Instead of approaching the situation with professionalism and courtesy, Louise treated me like a common ********. She seemed convinced that I was some sort of delinquent who was plotting to escape without paying. Her arrogance and condescending attitude were beyond infuriating. I felt belittled and disrespected throughout the entire interaction. It was as if she was trying to publicly shame me for something as trivial as a payment declining, Now, I do want to mention that the veterinarians at this clinic are truly amazing, and I am grateful for the care they provided to our beloved companion. However, I cannot overlook the fact that one unpleasant encounter with a receptionist *****ed my overall experience. In summary, my visit to this vet clinic was marred by the rude and unprofessional behavior of Louise the receptionist. I sincerely hope that the management addresses this issue promptly because no customer should ever be made to feel like a ******** when all they want to do is ensure the well-being of their pet. Invoice - 1089633 (29/08/2023)