K
Keagan
Active since Sep 2023
3
Reviews
0
Industries
Reviews
3 reviews23 months ago
Appallingly poor and disappointing customer service.
The dealership's reliability and trustworthiness are severely lacking. I experienced appallingly poor and disappointing customer service. My vehicle encountered a system power error, and the service department merely cleared the error code without effectively addressing the issue. Shockingly, they neglected to document their actions in the service log. On a subsequent visit for the same problem, my vehicle was carelessly left exposed to a hailstorm! The dealership delayed informing me of the resulting damages. Despite raising concerns with both the service advisor and the customer relations manager, they declined to take responsibility or involve the dealer principal. The lack of professionalism and accountability that I was met with raises concerns about their treatment of customers and their vehicles. I've decided to move on from this dealership. If you value your vehicle, proceed with caution at this dealership.
0 replies
23 months ago
Appallingly poor and disappointing customer service.
The dealership's reliability and trustworthiness are severely lacking. I experienced appallingly poor and disappointing customer service. My vehicle encountered a system power error, and the service department merely cleared the error code without effectively addressing the issue. Shockingly, they neglected to document their actions in the service log. On a subsequent visit for the same problem, my vehicle was carelessly left exposed to a hailstorm! The dealership delayed informing me of the resulting damages. Despite raising concerns with both the service advisor and the customer relations manager, they declined to take responsibility or involve the dealer principal. The lack of professionalism and accountability that I was met with raises concerns about their treatment of customers and their vehicles. I've decided to move on from this dealership. If you value your vehicle, proceed with caution at this dealership.
0 replies
31 months ago
Zubair was very kind...
Zubair was very kind and helpful at the Springfield branch
131 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)