AI
Azania I
Active since Sep 2023
3
Reviews
0
Industries
Reviews
3 reviews18 months ago
Outdated water analysis and contravention of the consumer protection act.
We have been buying water from this shop for a long time and then realized that they haven't had their water quality tested by a lab since 2017. It is now 2024 - 7 years later. A water shop selling water has to frequently test their water quality to ensure that their product is safe for consumption and meets health and safety standards. We asked for an updated or newest water analysis or test which was met with severe aggression and refusal. The owner Theuns and his wife claims to have an up to date test but suspiciously refuses to put it up on the wall of their shop or for us to see it. The last test on the wall of the shop available to the public dates 2017. Upon requesting an updated water analysis, my husband and I have been banned from the shop by the owners, threatened on WhatsApp and called trouble makers, amongst other unsavoury things. In accordance with the consumer protection act every consumer has the right to know what they are ingesting when buying a product. Product information should be readily available to the public at all times and should be updated by law. It is ******** to withhold such information and so is selling a product with incorrect or outdated product data. The water analysis on their stickers is outdated by 7 years which could pose a health and safety risk, and potentially food ***** which is a ******** offense. We are currently in the process of reporting the lack of water testing, withholding public information and their unacceptable behaviour to the local authorities. Please contact me directly for a copy of their outdated water analysis as well as the aggressive WhatsApp correspondence. We would urge all consumers of their water to think twice and demand to know what you are ingesting when buying water from this shop. It doesn't mean because something tastes good that it is good.
0 replies
25 months ago
Me and You Mobile has no regard for the safety and well being of their customers
My husband and I have been with Me and You mobile for many years. We have had service issues along the way, but nothing too unbearable, up until January 2024. After always paying R1200 for our 2 contracts, we were told by a call centre agent that he was going to 'migrate' our packages to a new deal for R600. This was all his idea, not ours. We didn't even know about this particular deal/offer. Shaun explained that it'll take a month for the migration process, and that we will be paying R600 for the 2 contracts combined from February 2024 onwards. When we inquired on our phone bill at the end of Jan/beginning Feb, we were told that we only owe R15 and a few cents. We raised a concern with the call centre agent, Lynette Colbe, and repeatedly asked how this could be possible - we were expecting to pay R600. She insisted that it was only R15 and a few cents, which we paid. End of Feb/beginning March, we received a phone bill of two and a half thousand rand. We queries this bill with Noma, the supervisor, as we were migrated to a package of R600 by Shaun. Noma was going to investigate the matter and get back to us. It has been over a week and a half and we have not heard back from Noma. We then contacted the call centre again and spoke to Lynette Colbe, who agreed that our account and billing is in a state and that it appears the migration was never done by Shaun (who at the time, phoned us to confirm that the migration was done). Lynette Colbe agreed that we have been severely over charged and that there are major discrepancies on Me and You mobile's side. She was going to escalate the matter and pull all the recorded conversations. We explained to her that we are concerned that our service will be interrupted as they are taking too long to resolve the matter and give us the correct bill to pay. We explained that we work for ourselves and need our phones to be operational. Lynette promised that the service will not be interrupted as the issue is on Me and You mobile's side. My husband and I decided to make a payment of R600 in the meantime, whilst awaiting our bill recon and the investigation to conclude, so that our service doesn't get interrupted. We sent proof of payment to the Me and You mobile chat line and brought our concerns about the unacceptable state of our account/billing to the support team's attention in a message on their chat line as well as in a mal. On Tuesday, the 12th of March, Me and You mobile, without warning, and without resolving their discrepancies and mismanagement of our account, discontinue our service after 4pm in the afternoon, leaving us with very little time to resolve it. Without service, we were unable to phone their call centre from our mobiles. Once finally finding a way to reach them, we get through to Lynette Colbe and ask her to return our call urgently, as our service has been suspended. Lynette Colbe never returned our call. We were left without any means of communication. The very same evening we found a snake at our front door and could not phone anyone to remove it or help us, due to our service being suspended. We had to deal with the snake ourselves. We are stuck without phone service and cannot migrate to another cell phone provider as Me and You mobile are not returning our calls. Not only is this matter a disgrace, it is also resulting in losses to us in terms of our earnings, as we cannot communicate to the outside world nor receive calls from our clients. On top of this, it is compromising our safety and well being, and that of our children. We will be taking Me and You mobile to the Small Claims court, reporting them to the ombudsman and making this case known on all social media platforms, should we not have resolution of this matter by 10am Wednesday 13 March 2024.
56 replies
31 months ago
Finn Auto is dishonest - avoid at all cost.
Avoid Finn Auto at all cost. They are dishonest and have blatantly **** to me in writing about the progress of my vehicle. They kept my vehicle for over a week, pretending to be working on it when they weren't working on my car at all. I had my vehicle removed and took it to another service provider who fixed it immediately and gave me awesome service. Finn Auto wants your money so they'll check your vehicle in when they have no intention of working on it. You will be stuck without a vehicle until 'one day' when they decide to tend to it, leaving you carless. If they can lie about working on your vehicle, they will also lie about what they are doing to it. Steer clear. My case is currently with the Ombudsman.
0 replies
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1 Star
3 (100%)