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Andre S

Active since Sep 2023

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2 reviews

Mitsubishi Motors South Africa

8 months ago

Think twice before buying parts through Mitsubishi Zambezi

I took my Mitsubishi Pajero to Mitsubishi Zambezi for a checkup and as my rear screen wiper arm was broken and I needed it fixed for purposes of putting my vehicle through the test the next week prior to going on holiday, I requested if one was available in stock. I was shown that indeed 3 were available on the system and that it usually takes 48 hours for delivery, i.e. Thursday. I immediately paid the full purchase price for the part to ovoid a situation where it is out of stock. I was informed that the part was ordered immediately while still available. I need to stress that the part was needed latest on the Friday otherwise I would not have ordered it. Needles to say, it did not arrive on Thursday. I requested that I be informed when it arrives. I made enquiries once again on Friday and was informed that the part was on back order and that it would take 4 to 6 weeks for delivery. not acceptable as they knew the circumstances under which the part was ordered. In any event, back order where the part was available just does not make sense. I requested if they can attempt to source the part by Monday and inform me if they could obtain it. I received no communication whatsoever. On Monday I called again and only then was I informed that no part could be sourced. Obviously, I requested my money back as I had to attempt sourcing a part myself. This is where it got trick. I was requested to provide my ID (this is acceptable for purposes of a refund); a bank confirmation letter (not on) ; and was to sign an indemnity (fine). I just do not understand why all this is necessary even though I informed them that I would personally attend their premises. I just do not have time for all this. They allowed no scope for the terms of re-payment. They did not honour their agreement to provide the part. They did not call back or at all. They make it extremely difficult to get your money back. The customer does not come first but money does and that is unfortunate. I hope this is not a reflection of how Mitsubishi does business in general, except that I was told by the branch that placing the part on back order even though paid for and booked and the repayment terms are standard practice that should be followed.

1 reply

Bestmed Medical Scheme

35 months ago

VERY DISGRUNTLED AND POSSIBLY ON MY WAY TO HOSPITAL

My wife and I are both on chronic medication... or so I thought. I suffer from diabetes for more than 15 years. We were always at Bestmed. Accept for strips and needles Bestmed never put my medication on chronic, irrespective of various requests thereto and the submission of all documents requested. There are always excuses and promises to rectify the situation. Today I wnet to the pharmacy to retrieve my medication and guess what... sorry Sir your Acute benefits are depleted. It was therefore never rectified. As I sit here typing my glucose level is 26.2 and climbing (yes I do have a meter). I cannot afford the medicine due to Bestmed's ineptness, Whats worse (if it is indeed possible) is that my wife's medication is also suddenly on Acute although Bestmed informed her that it was rectified. The aforementioned is not only a serious breach of contract on Bestmed's side but also infers that Bestmed quite frankly does not care if you die. If you are searching for a medical aid, please take the above into consideration and if you do not agree with me, please read the hundreds of reviews that does.

7 replies

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