Mitsubishi Motors South Africa
Claimed Business
|2.3|3 Reviews (last 12 months)|This business does not respond to reviews
Mitsubishi Motors South Africa
Claimed Business
|2.3
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.3|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEJ
Ebrahim J
1 reviews | Active since Jan 2026
21 Jan 2026, 09:42
Ndumi @ Mitsubishi Motors - Exceptional client service
I was interested in a Mitsubishi and made some enquiries on an outlander-sport. The lady who contacted me was a lady by the name of Ndumi who was based at 65 Corlett Drive, Birnam, Melrose North. I would like to commend Ndumi for her exceptional client service and dedication. She consistently went above and beyond in her efforts to assist, demonstrating professionalism, patience, and a genuine commitment to delivering the best possible outcome. Ndumi checked in regularly to ensure that all questions and concerns were addressed timeously, keeping communication clear and proactive throughout the process. She took the time to thoroughly explore available options and made every effort to secure the best possible deal, always keeping my needs as her top priority. Her willingness to go the extra mile, combined with her attentive follow ups and customer focused approach, reflects a high standard of service excellence. Ndumi’s support made the experience both smooth and reassuring, and her dedication is a true asset to the team. In the end i found another brand of car. But Ndumi`s service will always stand out. Thank you Ndumi
Helpful (0)
|Replies (0)EJ
Ebrahim J
1 reviews | Active since Jan 2026
21 Jan 2026, 09:42
Ndumi @ Mitsubishi Motors - Exceptional client service
I was interested in a Mitsubishi and made some enquiries on an outlander-sport. The lady who contacted me was a lady by the name of Ndumi who was based at 65 Corlett Drive, Birnam, Melrose North. I would like to commend Ndumi for her exceptional client service and dedication. She consistently went above and beyond in her efforts to assist, demonstrating professionalism, patience, and a genuine commitment to delivering the best possible outcome. Ndumi checked in regularly to ensure that all questions and concerns were addressed timeously, keeping communication clear and proactive throughout the process. She took the time to thoroughly explore available options and made every effort to secure the best possible deal, always keeping my needs as her top priority. Her willingness to go the extra mile, combined with her attentive follow ups and customer focused approach, reflects a high standard of service excellence. Ndumi’s support made the experience both smooth and reassuring, and her dedication is a true asset to the team. In the end i found another brand of car. But Ndumi`s service will always stand out. Thank you Ndumi
0
Replies (0)AS
Andre S
1 reviews | Active since Sept 2023
15 Dec 2025, 15:20
Think twice before buying parts through Mitsubishi Zambezi
I took my Mitsubishi Pajero to Mitsubishi Zambezi for a checkup and as my rear screen wiper arm was broken and I needed it fixed for purposes of putting my vehicle through the test the next week prior to going on holiday, I requested if one was available in stock. I was shown that indeed 3 were available on the system and that it usually takes 48 hours for delivery, i.e. Thursday. I immediately paid the full purchase price for the part to ovoid a situation where it is out of stock. I was informed that the part was ordered immediately while still available. I need to stress that the part was needed latest on the Friday otherwise I would not have ordered it. Needles to say, it did not arrive on Thursday. I requested that I be informed when it arrives. I made enquiries once again on Friday and was informed that the part was on back order and that it would take 4 to 6 weeks for delivery. not acceptable as they knew the circumstances under which the part was ordered. In any event, back order where the part was available just does not make sense. I requested if they can attempt to source the part by Monday and inform me if they could obtain it. I received no communication whatsoever. On Monday I called again and only then was I informed that no part could be sourced. Obviously, I requested my money back as I had to attempt sourcing a part myself. This is where it got trick. I was requested to provide my ID (this is acceptable for purposes of a refund); a bank confirmation letter (not on) ; and was to sign an indemnity (fine). I just do not understand why all this is necessary even though I informed them that I would personally attend their premises. I just do not have time for all this. They allowed no scope for the terms of re-payment. They did not honour their agreement to provide the part. They did not call back or at all. They make it extremely difficult to get your money back. The customer does not come first but money does and that is unfortunate. I hope this is not a reflection of how Mitsubishi does business in general, except that I was told by the branch that placing the part on back order even though paid for and booked and the repayment terms are standard practice that should be followed.
Helpful (0)
|Replies (1)AS
Andre S
1 reviews | Active since Sept 2023
15 Dec 2025, 15:20
Think twice before buying parts through Mitsubishi Zambezi
I took my Mitsubishi Pajero to Mitsubishi Zambezi for a checkup and as my rear screen wiper arm was broken and I needed it fixed for purposes of putting my vehicle through the test the next week prior to going on holiday, I requested if one was available in stock. I was shown that indeed 3 were available on the system and that it usually takes 48 hours for delivery, i.e. Thursday. I immediately paid the full purchase price for the part to ovoid a situation where it is out of stock. I was informed that the part was ordered immediately while still available. I need to stress that the part was needed latest on the Friday otherwise I would not have ordered it. Needles to say, it did not arrive on Thursday. I requested that I be informed when it arrives. I made enquiries once again on Friday and was informed that the part was on back order and that it would take 4 to 6 weeks for delivery. not acceptable as they knew the circumstances under which the part was ordered. In any event, back order where the part was available just does not make sense. I requested if they can attempt to source the part by Monday and inform me if they could obtain it. I received no communication whatsoever. On Monday I called again and only then was I informed that no part could be sourced. Obviously, I requested my money back as I had to attempt sourcing a part myself. This is where it got trick. I was requested to provide my ID (this is acceptable for purposes of a refund); a bank confirmation letter (not on) ; and was to sign an indemnity (fine). I just do not understand why all this is necessary even though I informed them that I would personally attend their premises. I just do not have time for all this. They allowed no scope for the terms of re-payment. They did not honour their agreement to provide the part. They did not call back or at all. They make it extremely difficult to get your money back. The customer does not come first but money does and that is unfortunate. I hope this is not a reflection of how Mitsubishi does business in general, except that I was told by the branch that placing the part on back order even though paid for and booked and the repayment terms are standard practice that should be followed.
0
Replies (1)OM