MM
Mitsubishi Motors South Africa
Claimed Business
MM
Mitsubishi Motors South Africa
Claimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
2|4 Reviews
May '25 - Apr '26
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
5(25%)
4(0%)
3(0%)
2(0%)
1(75%)
Frequently Asked Questions About Mitsubishi Motors South Africa
Mitsubishi Motors South Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Mitsubishi Motors South Africa across 163 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEJ
Ebrahim J
1 reviews | Active since Jan 2020
21 Jan 2026, 07:42
Ndumi @ Mitsubishi Motors - Exceptional client service
I was interested in a Mitsubishi and made some enquiries on an outlander-sport. The lady who contacted me was a lady by the name of Ndumi who was based at 65 Corlett Drive, Birnam, Melrose North. I would like to commend Ndumi for her exceptional client service and dedication. She consistently went above and beyond in her efforts to assist, demonstrating professionalism, patience, and a genuine commitment to delivering the best possible outcome. Ndumi checked in regularly to ensure that all questions and concerns were addressed timeously, keeping communication clear and proactive throughout the process. She took the time to thoroughly explore available options and made every effort to secure the best possible deal, always keeping my needs as her top priority. Her willingness to go the extra mile, combined with her attentive follow ups and customer focused approach, reflects a high standard of service excellence. Ndumi’s support made the experience both smooth and reassuring, and her dedication is a true asset to the team. In the end i found another brand of car. But Ndumi`s service will always stand out. Thank you Ndumi
Helpful (0)
|Replies (0)EJ
Ebrahim J
1 reviews | Active since Jan 2020
21 Jan 2026, 07:42
Ndumi @ Mitsubishi Motors - Exceptional client service
I was interested in a Mitsubishi and made some enquiries on an outlander-sport. The lady who contacted me was a lady by the name of Ndumi who was based at 65 Corlett Drive, Birnam, Melrose North. I would like to commend Ndumi for her exceptional client service and dedication. She consistently went above and beyond in her efforts to assist, demonstrating professionalism, patience, and a genuine commitment to delivering the best possible outcome. Ndumi checked in regularly to ensure that all questions and concerns were addressed timeously, keeping communication clear and proactive throughout the process. She took the time to thoroughly explore available options and made every effort to secure the best possible deal, always keeping my needs as her top priority. Her willingness to go the extra mile, combined with her attentive follow ups and customer focused approach, reflects a high standard of service excellence. Ndumi’s support made the experience both smooth and reassuring, and her dedication is a true asset to the team. In the end i found another brand of car. But Ndumi`s service will always stand out. Thank you Ndumi
0
Replies (0)AS
Andre S
1 reviews | Active since Jan 2020
15 Dec 2025, 13:20
Think twice before buying parts through Mitsubishi Zambezi
I took my Mitsubishi Pajero to Mitsubishi Zambezi for a checkup and as my rear screen wiper arm was broken and I needed it fixed for purposes of putting my vehicle through the test the next week prior to going on holiday, I requested if one was available in stock. I was shown that indeed 3 were available on the system and that it usually takes 48 hours for delivery, i.e. Thursday. I immediately paid the full purchase price for the part to ovoid a situation where it is out of stock. I was informed that the part was ordered immediately while still available. I need to stress that the part was needed latest on the Friday otherwise I would not have ordered it. Needles to say, it did not arrive on Thursday. I requested that I be informed when it arrives. I made enquiries once again on Friday and was informed that the part was on back order and that it would take 4 to 6 weeks for delivery. not acceptable as they knew the circumstances under which the part was ordered. In any event, back order where the part was available just does not make sense. I requested if they can attempt to source the part by Monday and inform me if they could obtain it. I received no communication whatsoever. On Monday I called again and only then was I informed that no part could be sourced. Obviously, I requested my money back as I had to attempt sourcing a part myself. This is where it got trick. I was requested to provide my ID (this is acceptable for purposes of a refund); a bank confirmation letter (not on) ; and was to sign an indemnity (fine). I just do not understand why all this is necessary even though I informed them that I would personally attend their premises. I just do not have time for all this. They allowed no scope for the terms of re-payment. They did not honour their agreement to provide the part. They did not call back or at all. They make it extremely difficult to get your money back. The customer does not come first but money does and that is unfortunate. I hope this is not a reflection of how Mitsubishi does business in general, except that I was told by the branch that placing the part on back order even though paid for and booked and the repayment terms are standard practice that should be followed.
Helpful (0)
|Replies (0)AS
Andre S
1 reviews | Active since Jan 2020
15 Dec 2025, 13:20
Think twice before buying parts through Mitsubishi Zambezi
I took my Mitsubishi Pajero to Mitsubishi Zambezi for a checkup and as my rear screen wiper arm was broken and I needed it fixed for purposes of putting my vehicle through the test the next week prior to going on holiday, I requested if one was available in stock. I was shown that indeed 3 were available on the system and that it usually takes 48 hours for delivery, i.e. Thursday. I immediately paid the full purchase price for the part to ovoid a situation where it is out of stock. I was informed that the part was ordered immediately while still available. I need to stress that the part was needed latest on the Friday otherwise I would not have ordered it. Needles to say, it did not arrive on Thursday. I requested that I be informed when it arrives. I made enquiries once again on Friday and was informed that the part was on back order and that it would take 4 to 6 weeks for delivery. not acceptable as they knew the circumstances under which the part was ordered. In any event, back order where the part was available just does not make sense. I requested if they can attempt to source the part by Monday and inform me if they could obtain it. I received no communication whatsoever. On Monday I called again and only then was I informed that no part could be sourced. Obviously, I requested my money back as I had to attempt sourcing a part myself. This is where it got trick. I was requested to provide my ID (this is acceptable for purposes of a refund); a bank confirmation letter (not on) ; and was to sign an indemnity (fine). I just do not understand why all this is necessary even though I informed them that I would personally attend their premises. I just do not have time for all this. They allowed no scope for the terms of re-payment. They did not honour their agreement to provide the part. They did not call back or at all. They make it extremely difficult to get your money back. The customer does not come first but money does and that is unfortunate. I hope this is not a reflection of how Mitsubishi does business in general, except that I was told by the branch that placing the part on back order even though paid for and booked and the repayment terms are standard practice that should be followed.
0
Replies (0)OM
LS
Lauren S
1 reviews | Active since Jan 2020
30 Jul 2025, 09:25
Disgusting Service
I drive a Mitsubishi Eclipse 1.5T. I have had the car for 4.5 years and have only driven 45000kms. When I bought the car I took out a maintenance plan for the vehicle. The fuel filter on the vehicle has become completely clogged and when I try and accelerate the car completely "misses" and it feels like the car will stall. I have now been informed by Cargo Motors that Liquid Capital does not view this as a maintenance issue at this stage. They will only replace the filter once I have driven 90000kms. SERIOUSLY ........................... what is the difference. Surely this is showing that there is an issue with the design of the filter - its not like I can manufacture my own petrol. So in good faith I paid for a maintenance plan that is not worth the paper it is written on. And in good faith I bought a Mitsubishi motor vehicle thinking I was buying a quality Japanese car. Obviously I was wrong on both my assumptions - Mitsubishi clearly use inferior parts on their cars and they are not prepared to assist me either
Helpful (0)
|Replies (0)LS
Lauren S
1 reviews | Active since Jan 2020
30 Jul 2025, 09:25
Disgusting Service
I drive a Mitsubishi Eclipse 1.5T. I have had the car for 4.5 years and have only driven 45000kms. When I bought the car I took out a maintenance plan for the vehicle. The fuel filter on the vehicle has become completely clogged and when I try and accelerate the car completely "misses" and it feels like the car will stall. I have now been informed by Cargo Motors that Liquid Capital does not view this as a maintenance issue at this stage. They will only replace the filter once I have driven 90000kms. SERIOUSLY ........................... what is the difference. Surely this is showing that there is an issue with the design of the filter - its not like I can manufacture my own petrol. So in good faith I paid for a maintenance plan that is not worth the paper it is written on. And in good faith I bought a Mitsubishi motor vehicle thinking I was buying a quality Japanese car. Obviously I was wrong on both my assumptions - Mitsubishi clearly use inferior parts on their cars and they are not prepared to assist me either
0
Replies (0)AV
Alida V
1 reviews | Active since Jan 2020
6 Mar 2025, 09:21
Mitsubishi South Africa's sick attitude with existing customers
I purchased a pre-owned Mitsubishi ASX 2L CVT ES in February 2024. I resided in Boksburg at the time. I relocated to Margate on the South Coast of KZN in June 2024. I took my vehicle in for the next service on 27th February to Garden City Motors, Shelly Beach in KZN. Lovely service from Nombuso Mkhungo re booking. Then heard that it was the last time any Mitsubishi Owners would be able to go there for future services or any other issues. I have a problem with my car re the service as something is not right with my vehicle. I can't go back to Shelly Beach as the Mitsubishi technicians are no longer allowed to work on my car. When I followed up on this, I was informed via email from Henry Haarhoff that it is not financially viable for Mitsubishi to have a workshop in Shelly Beach. We have to travel either to Kokstad, Mobeni or Umhlanga to have our vehicles serviced. They are all far away, and Kokstad and Mobeni are dangerous areas for an elderly ill lady to drive to on her own. Now I have to travel a distance of roughly 400kms there and back home. Travel time can range anything from 5 1/2 hours there and back depending on traffic. In other words I have to leave at about 4:30am to get there in time, and who knows how late I will get back home. The other customers there with me are just as disgusted and now want to sell their cars. This is not the answer as I am financially unable to afford another car, being on pension. Mitsubishi does not care about their customers. It is all about money at the end of the day! Never mind their customers! I want assistance from them as to how they are going to assist me in getting my car to Umhlanga and back. With my illness it is not possible to travel that distance in one day! They are very high handed with their response and basically is showing all the Mitsubishi vehicle owners on the South Coast their middle finger! As a loyal Mitsubishi car owner, I am disgusted with their heavy hardness in making their decision, without proper consultation with their loyal customers. Is there any way I can contact Mitsubishi in Japan? I feel that the hierarchy at Mitsubishi South Africa's heads should roll. I am totally disgusted with their "Holier than thou" attitude!
Helpful (0)
|Replies (0)AV
Alida V
1 reviews | Active since Jan 2020
6 Mar 2025, 09:21
Mitsubishi South Africa's sick attitude with existing customers
I purchased a pre-owned Mitsubishi ASX 2L CVT ES in February 2024. I resided in Boksburg at the time. I relocated to Margate on the South Coast of KZN in June 2024. I took my vehicle in for the next service on 27th February to Garden City Motors, Shelly Beach in KZN. Lovely service from Nombuso Mkhungo re booking. Then heard that it was the last time any Mitsubishi Owners would be able to go there for future services or any other issues. I have a problem with my car re the service as something is not right with my vehicle. I can't go back to Shelly Beach as the Mitsubishi technicians are no longer allowed to work on my car. When I followed up on this, I was informed via email from Henry Haarhoff that it is not financially viable for Mitsubishi to have a workshop in Shelly Beach. We have to travel either to Kokstad, Mobeni or Umhlanga to have our vehicles serviced. They are all far away, and Kokstad and Mobeni are dangerous areas for an elderly ill lady to drive to on her own. Now I have to travel a distance of roughly 400kms there and back home. Travel time can range anything from 5 1/2 hours there and back depending on traffic. In other words I have to leave at about 4:30am to get there in time, and who knows how late I will get back home. The other customers there with me are just as disgusted and now want to sell their cars. This is not the answer as I am financially unable to afford another car, being on pension. Mitsubishi does not care about their customers. It is all about money at the end of the day! Never mind their customers! I want assistance from them as to how they are going to assist me in getting my car to Umhlanga and back. With my illness it is not possible to travel that distance in one day! They are very high handed with their response and basically is showing all the Mitsubishi vehicle owners on the South Coast their middle finger! As a loyal Mitsubishi car owner, I am disgusted with their heavy hardness in making their decision, without proper consultation with their loyal customers. Is there any way I can contact Mitsubishi in Japan? I feel that the hierarchy at Mitsubishi South Africa's heads should roll. I am totally disgusted with their "Holier than thou" attitude!
0
Replies (0)MB
Monique B
1 reviews | Active since Jan 2020
20 Feb 2025, 11:38
5 Star Customer Service and delicious Coffee!!!
This was my 4th Annual Service for my 2021 Mitsubishi Eclipse Cross 2L AWD but my first at the Bedfordview branch. I previously used East Rand - but they were not answering their phone when I wanted to book my car in. I never knew there was a branch closer to home (Highway Garden, Edenvale) and where I work (Jeppe High School for Girls.) From booking in my car - two weeks in advance, to dropping it off, being taken to school (in the newer version of my car) with a complimentary cup of coffee, to collecting my newly serviced (60 000 km, although only 37 700 km on the clock) and beautifully cleaned car - the Customer Service from Alta and the Service Manager (I did not catch his name) was amazing!!! I have already had Alta put me in her Diary to arrange for my service in February 2026!!! When I win the Powerball, I will be back to buy the new Triton 4x4 LOL Great Brand; Best Branch and wonderful Customer Service..... WELL DONE!!!
Helpful (0)
|Replies (0)MB
Monique B
1 reviews | Active since Jan 2020
20 Feb 2025, 11:38
5 Star Customer Service and delicious Coffee!!!
This was my 4th Annual Service for my 2021 Mitsubishi Eclipse Cross 2L AWD but my first at the Bedfordview branch. I previously used East Rand - but they were not answering their phone when I wanted to book my car in. I never knew there was a branch closer to home (Highway Garden, Edenvale) and where I work (Jeppe High School for Girls.) From booking in my car - two weeks in advance, to dropping it off, being taken to school (in the newer version of my car) with a complimentary cup of coffee, to collecting my newly serviced (60 000 km, although only 37 700 km on the clock) and beautifully cleaned car - the Customer Service from Alta and the Service Manager (I did not catch his name) was amazing!!! I have already had Alta put me in her Diary to arrange for my service in February 2026!!! When I win the Powerball, I will be back to buy the new Triton 4x4 LOL Great Brand; Best Branch and wonderful Customer Service..... WELL DONE!!!
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Replies (0)JS
John S
1 reviews | Active since Jan 2020
25 Nov 2024, 16:07
Mitsubishi Paarden Eiland
I’ve always been a big fan of Mitsubishi and recently bought a second-hand Pajero Sport. Before making the purchase, a friend asked where I planned on servicing it. When I mentioned Mitsubishi Paarden Eiland, he laughed and warned me I’d regret it. His words almost made me reconsider buying a Mitsubishi—and now I understand why. This branch has completely put me off Mitsubishi. My next car will not be a Mitsubishi, not because the cars are bad, but because the service here is utterly appalling. I took my car in on Friday after days of struggling to get it booked in—calls were ignored, and promises to call me back were never kept. I was told I’d receive a quotation on Monday, but today (Monday), after calling at least eight times, I’ve received nothing. Each call either gets me transferred before the line dies, ends with vague promises of a callback (which never happens), or isn’t answered at all. Reception often seems non-existent. It’s mind-blowing that a franchise like this can deter loyal fans of Mitsubishi just because their service department is so disorganized and unprofessional. It’s not just frustrating—it’s disgusting. If this is the standard of service Mitsubishi South Africa accepts, I’ll sadly take my loyalty elsewhere.
Helpful (0)
|Replies (0)JS
John S
1 reviews | Active since Jan 2020
25 Nov 2024, 16:07
Mitsubishi Paarden Eiland
I’ve always been a big fan of Mitsubishi and recently bought a second-hand Pajero Sport. Before making the purchase, a friend asked where I planned on servicing it. When I mentioned Mitsubishi Paarden Eiland, he laughed and warned me I’d regret it. His words almost made me reconsider buying a Mitsubishi—and now I understand why. This branch has completely put me off Mitsubishi. My next car will not be a Mitsubishi, not because the cars are bad, but because the service here is utterly appalling. I took my car in on Friday after days of struggling to get it booked in—calls were ignored, and promises to call me back were never kept. I was told I’d receive a quotation on Monday, but today (Monday), after calling at least eight times, I’ve received nothing. Each call either gets me transferred before the line dies, ends with vague promises of a callback (which never happens), or isn’t answered at all. Reception often seems non-existent. It’s mind-blowing that a franchise like this can deter loyal fans of Mitsubishi just because their service department is so disorganized and unprofessional. It’s not just frustrating—it’s disgusting. If this is the standard of service Mitsubishi South Africa accepts, I’ll sadly take my loyalty elsewhere.
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Replies (0)JJ
JoAnne J
1 reviews | Active since Jan 2020
4 Nov 2024, 17:34
Beware of Jac Motors Northcliff AKA Mitsubishi Northcliff- Refund Refusal Experience
Beware of Jac Motors Northcliff AKA Mitsubishi Northcliff AGG- Refund Refusal Experience Review: I recently had an unfortunate experience with [Jac Motors Northcliff AKA Mitsubishi Northcliff.]. After purchasing a car and experiencing issues, I requested a refund, which was promised by their team. However, despite numerous attempts to contact them, I am still waiting for my refund. It has been a month and the dealership has not only failed to honor the refund but has also been unresponsive and unhelpful in resolving the issue. This experience has caused me significant stress and inconvenience, and I urge anyone considering [Jac Motors Northcliff AKA Mitsubishi Northcliff] to be cautious. I hope my experience serves as a warning to others. If you value honest and responsive service, look elsewhere.
Helpful (0)
|Replies (0)JJ
JoAnne J
1 reviews | Active since Jan 2020
4 Nov 2024, 17:34
Beware of Jac Motors Northcliff AKA Mitsubishi Northcliff- Refund Refusal Experience
Beware of Jac Motors Northcliff AKA Mitsubishi Northcliff AGG- Refund Refusal Experience Review: I recently had an unfortunate experience with [Jac Motors Northcliff AKA Mitsubishi Northcliff.]. After purchasing a car and experiencing issues, I requested a refund, which was promised by their team. However, despite numerous attempts to contact them, I am still waiting for my refund. It has been a month and the dealership has not only failed to honor the refund but has also been unresponsive and unhelpful in resolving the issue. This experience has caused me significant stress and inconvenience, and I urge anyone considering [Jac Motors Northcliff AKA Mitsubishi Northcliff] to be cautious. I hope my experience serves as a warning to others. If you value honest and responsive service, look elsewhere.
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Replies (0)