MB
Monique B
Active since May 2014
18
Reviews
0
Industries
Reviews
18 reviews4 months ago
Blatant Harassment due to poor record-keeping
Shocking harassment of the wrong individual for an outstanding R159! on an FNB account. I received threatening SMS"s and emails for a collection, despite phoning the company more than twice, and sending them an email, to inform them that I was not the company they wanted to get money back from.... R159! Where they got my contact details from I have no idea. I do not bank with FNB. If I hear from them again, I am going to report them to the NCR as this level of debt collection, neverminded the incomprehensible waste of time and money it has cost them to recover, is tantamount to harassment and should not be allowed. These attorneys need to get their paperwork in order, and stop threatening the wrong individual(s) for money that is not owed by them.
0 replies
10 months ago
Excellent Customer Service from SANBS Accounts Department
I want to compliment the SANBS Accounts Department - particularly Mashudu Ramukhuvhathi and Sakhile Ngwenya - for their prompt and professional assistance in assisting me with my SANBS account. These two gentleman have really delivered service beyond my expectations and I am incredibly grateful to both of them for sorting everything out. Keep up the excellent customer service you are providing.
0 replies
14 months ago
5 Star Customer Service and delicious Coffee!!!
This was my 4th Annual Service for my 2021 Mitsubishi Eclipse Cross 2L AWD but my first at the Bedfordview branch. I previously used East Rand - but they were not answering their phone when I wanted to book my car in. I never knew there was a branch closer to home (Highway Garden, Edenvale) and where I work (Jeppe High School for Girls.) From booking in my car - two weeks in advance, to dropping it off, being taken to school (in the newer version of my car) with a complimentary cup of coffee, to collecting my newly serviced (60 000 km, although only 37 700 km on the clock) and beautifully cleaned car - the Customer Service from Alta and the Service Manager (I did not catch his name) was amazing!!! I have already had Alta put me in her Diary to arrange for my service in February 2026!!! When I win the Powerball, I will be back to buy the new Triton 4x4 LOL Great Brand; Best Branch and wonderful Customer Service..... WELL DONE!!!
0 replies
14 months ago
The best way to make travel arrangements!!!
I want to compliment Rebecca - at the Bedford Gardens Branch of Pentravel - for her amazing service, over the last year, in assisting me with booking a family holiday in Mauritius. From the initial quote, to booking the holiday and paying for the accommodation, as well as assisting with all the plane tickets - Rebecca was helpful, prompt with her service, and dutiful in communicating throughout the entire process. She made it effortless and hassle-free; even when there were issues that needed resolving. Rebecca was on point. Less than 7 weeks to go, before my kids arrive from overseas and we get to celebrate a 30th and 60th Birthday together, as a family. Thank you, Rebecca and Pentravel Bedford Centre.
53 replies
17 months ago
Astonishing service despite Murphy's Law - twice to the Vet in a week, but both bills settled as per my cover.
Max had to visit the Vet for a second time in a week - after his cheek went septic from being bitten by Sultan - as he slipped while jumping into the pool and hurt his front leg. Dotsure paid out the second claim on the SAME day it was submitted. I was flabbergasted at the level of efficiency and service that I have received from Dotsure in the last two weeks, having been to the Vet twice for the same dog. Amazing!!! Accidents happen when least expected and it is so reassuring to know that my pets are covered, and so well too. Thank you, Dotsure.
56 replies
17 months ago
Excellent service in less than a day
I have been with Dosture for over 5 years and claimed twice when Sultan (my Sable GSD) was still a puppy. I was at the Vet last week as Max (my Golden Retriever) appeared to have an abscess in his left cheek and I took Tessa (Golden Retriever) too, for her annual checkup, so I got my double patient discount LOL It seemed that Sultan must have bitten Max on the cheek during their antics, and it was infected. The Vet treated Max and he got a course of meds. Only today (due to exams at school) - a week later - I submitted the Vet account to Dotsure clearly indicating Max's portion and I have already been notified of a portion being settled, as per my insurance policy. WOW - talk about 5 star service and efficiency. Thank you Dotsure for helping with this unexpected Vet bill.
56 replies
17 months ago
Why not the best premium from the start?
I have been with FFW for almost 8 years and I will be getting my 2nd Cash Back in April 2025 - all going well, like it has been up to now. Today, I received my annual policy review and my short-term insurance premium (car, motorbike, bike trailer and household contents) is set to increase by R575.00 from January 2025, with NOthing changing, except my household contents increasing by about R50K. After a rather irate conversation with their Retentions Department, I have now "negotiated" a premium increase of a mere R87/month from January 2025 with the cover as it was, AND a discount on my December 2024 premium of around R500.00 odd. Firstly, why the substantial increase in premium (24%!!!) considering my track record to date? Secondly, have I subsequently been "over-paying" IF I was able to get such a sizable discount, albeit for just one month? Do other FFW clients know about the Retentions Department? Or are they merely going to pay the increase without querying it? Once I have received my Cash Back in April, I will be shopping around for a new short-term insurer who will value my loyalty to their brand, without being more concerned about adding to their bottom line.
56 replies
18 months ago
Great company, but not 5-star worthy wrt to customer care and after sales service
My hybrid solar system was installed by Power Africa in July 2021. I started with a Green Package - 1 x 5kW inverter, 1 x 5kW battery and 9 x 405W panels and I have since added another three panels (also 405W) and 2 more 5KW batteries over the last 3 years. I have the data of my home's electricity usage and cost, since July 2018 (when I bought my house) and have seen the impact that the gradual addition of solar equipment has had on reducing the consumption and cost of electricity from my local municipality. Being on Plan A (< 600 kWh/month average usage; sliding increase scale of cost) the initial electricity consumption cost during winter was +/- R2600 in July/August and around R1100 in the height of summer January/February BEFORE solar. This was greatly reduced AFTER the solar system installation to an average of R700 - R900 / month (still on Plan A, as the units consumed were between 450 - 550 kWh per month; the surplus in summer used during the shortfall in winter.) Currently, to power a 3-bedrooms/2 bathrooms/3 living rooms/3 garages/2 outside buildings home with 2 fulltime occupants and the occasional overnight/holiday guests, an electric fence, swimming pool, monitored burglar alarm, borehole that runs a backup municipal water (fully filtered) system and garden irrigation (unfiltered) system, the electrical consumption is now between 200 - 300 kWh per month (mostly to heat the geyser for 2 x 2 hours per day, and the occasional use of the oven of the stove, as there are induction plates and a gas cooker in the kitchen). Every month, R500 - R600 covers the < 300 units required with the same surplus in summer covering the shortfall in winter. The system works 100% and there have be NO issues since the initial teething problems and the onsite education (trial 'n error) as we navigated the optimal settings for the best solar production, battery storage etc. Everything possible is on a timer LOL I only have ONE complaint, despite being incredibly satisfied with the product... Power Africa's Customer Service and 10 Year Service Plan (which I paid for at the time) has not matched the quality of their products or the service received at the times of installation. I am still waiting - since July - for an appointment to have my system serviced. Apparently, there needs to be a problem before this will be done and then, what do I do while waiting for a technician? Luckily, loadshedding is not a problem and the sun is shining!!!
0 replies
19 months ago
******* Signage - an eyesore and marketing travesty
Hollywoodbets have erected an ******* billboard in the garden of a property in Highway Gardens, adjacent to the R21. It is an eyesore, and was erected during the night, after the first attempt failed. The material signage was hung up without safety considerations and in the event of bad weather, it poses a danger to the community and vehicles on the freeway. Evidently, Hollywoodbets has NO consideration for the residents of Highway Gardens in placing this monstrosity on the edge of our suburb and it is alleged to have been done so *******ly and without municipal consent or any regard for the trees cut down or the eyesore that it is. A disgrace of a company who erected this structure!!!
106 replies
37 months ago
Very Disappointed in Power Africa
Despite being incredibly happy with my solar system, installed by Power Africa in July 2022, their after sales service and client communication services are less than complimentary. I have been waiting since January to have my system upgraded and there is just always a multitude of excuses, when they do eventually get in touch with their existing clients.
0 replies
Review Distribution
5 Star
7 (38.888888888888886%)
4 Star
1 (5.555555555555555%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (55.55555555555556%)