K
Karin
Active since Sep 2023
2
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2 reviews2 months ago
Exchange
I visited your Mossel bay (Langeberg Mall) store on 17 February 2026 to enquire about exchanging a pair of shoes purchased on 13 August 2025. I explained to the sales assistant that the 6-month period was four days overdue. I was advised that this would not be a problem and that I could exchange the shoes (without a cash refund), which was acceptable to me as I only wanted a replacement. The shoes are still in very good condition. The only issue is that the front section started tearing. I repaired it, but I am concerned that the problem will continue. When I returned to the store on 18 February 2026, I was informed that the matter had now been referred. My concern is that this should have been communicated to me during my first visit. I would not have returned under the impression that the exchange was already approved. I am disappointed by the inconsistency and would appreciate clarity and resolution on this matter.
106 replies
31 months ago
I've ordered several...
I've ordered several times and all goods wasin Excell condition.
131 replies
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