Footgear
Verified Business
AI Review Summary
Based on recent customer reviews, Footgear delivers a polarized customer experience. Positive reviews frequently praise individual staff members for friendly, patient and knowledgeable service, with standout locations including Grabouw, Fountains Mall and Moorreesburg. However, negative reviews reveal serious issues with returns, exchanges and refund processes. Customers report inconsistent policy communication, unresolved complaints spanning months or even years, and unresponsive customer care channels. Product quality concerns around premature wear and factory defects also surface, compounded by rigid proof-of-purchase requirements that frustrate affected shoppers.
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
50h 3mReply Time
33 NPSLikely
Replied to 82% of negative reviews
Reply time on negative reviews: 46 hours 31 min
TrustIndex
0
Ranking
#53
in Retail
Avg Reply
50h 3m
NPS Score
33
Recommended: Likely
Replied to 82% of negative reviews
Reply time on negative reviews: 46 hours 31 min
Review Distribution
3|22 Reviews
May '25 - Apr '26
5(38.9%)
4(0%)
3(0%)
2(0%)
1(61.1%)
5(38.9%)
4(0%)
3(0%)
2(0%)
1(61.1%)
Frequently Asked Questions About Footgear
Based on recent customer reviews, Footgear delivers a polarized customer experience. Positive reviews frequently praise individual staff members for friendly, patient and knowledgeable service, with standout locations including Grabouw, Fountains Mall and Moorreesburg. However, negative reviews reveal serious issues with returns, exchanges and refund processes. Customers report inconsistent policy communication, unresolved complaints spanning months or even years, and unresponsive customer care channels. Product quality concerns around premature wear and factory defects also surface, compounded by rigid proof-of-purchase requirements that frustrate affected shoppers.
Footgear has a TrustIndex of 0 out of 10 on Hellopeter, based on 22 reviews in the last 12 months. They reply to 82% of negative reviews, typically within 46 hours 31 min. Hellopeter has tracked Footgear across 315 total reviews. How is the TrustIndex calculated? →
Recent reviews (22)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBN
BN
Bongani N
1 reviews | Active since Jan 2020
7 Mar 2026, 07:10
I want my refund!!!
I have since purchased a CAT boot (R1650) in 2021, didn't get size on the day, was told to come back the following day. Unfortunately looting happened,I didn't get my shoe or refund. I have been coming in and out the store to complain without help. The cashier is still in the company, they kept saying they changed managers they will help. To this day I haven't got help! I want my money!
Helpful (0)
|Replies (0)BN
Bongani N
1 reviews | Active since Jan 2020
7 Mar 2026, 07:10
I want my refund!!!
I have since purchased a CAT boot (R1650) in 2021, didn't get size on the day, was told to come back the following day. Unfortunately looting happened,I didn't get my shoe or refund. I have been coming in and out the store to complain without help. The cashier is still in the company, they kept saying they changed managers they will help. To this day I haven't got help! I want my money!
0
Replies (0)PK
Portia K
1 reviews | Active since Jan 2020
2 Mar 2026, 06:40
Poor service & no update
I arrived at the store at 12:50, and it is now 14:02. Unfortunately, I have not yet been assisted. On 28 November 2025, my husband and I purchased six pairs of sneakers for our son, two nieces, and three nephews. Regrettably, one pair intended for my niece was the incorrect size and needs to be exchanged. Although we are based in Cape Town for work, our family resides in Johannesburg and Limpopo. On 16 December, during the holiday period, my father sadly passed away. We had to remain in Johannesburg to arrange the funeral and attend to the necessary administrative processes with the relevant departments. I was working remotely from Johannesburg during this time and only returned to Cape Town on 25 December. During this difficult period, the purchase slip was unfortunately misplaced. I am therefore requesting assistance with an exchange for the correct size. The store manager has indicated that he is attempting to contact the regional manager to locate and verify the transaction; however, there has been no feedback to date. Additionally, I have not been receiving updates and have had to repeatedly follow up myself for information. In light of these circumstances, I kindly request guidance on how best to proceed. The loss of a family member was beyond our control, and I would appreciate clarification on whether providing a death certificate or mortuary documentation would assist in facilitating the exchange. Your urgent assistance in resolving this matter would be greatly appreciated.
Helpful (0)
|Replies (0)PK
Portia K
1 reviews | Active since Jan 2020
2 Mar 2026, 06:40
Poor service & no update
I arrived at the store at 12:50, and it is now 14:02. Unfortunately, I have not yet been assisted. On 28 November 2025, my husband and I purchased six pairs of sneakers for our son, two nieces, and three nephews. Regrettably, one pair intended for my niece was the incorrect size and needs to be exchanged. Although we are based in Cape Town for work, our family resides in Johannesburg and Limpopo. On 16 December, during the holiday period, my father sadly passed away. We had to remain in Johannesburg to arrange the funeral and attend to the necessary administrative processes with the relevant departments. I was working remotely from Johannesburg during this time and only returned to Cape Town on 25 December. During this difficult period, the purchase slip was unfortunately misplaced. I am therefore requesting assistance with an exchange for the correct size. The store manager has indicated that he is attempting to contact the regional manager to locate and verify the transaction; however, there has been no feedback to date. Additionally, I have not been receiving updates and have had to repeatedly follow up myself for information. In light of these circumstances, I kindly request guidance on how best to proceed. The loss of a family member was beyond our control, and I would appreciate clarification on whether providing a death certificate or mortuary documentation would assist in facilitating the exchange. Your urgent assistance in resolving this matter would be greatly appreciated.
0
Replies (0)K
Karin
1 reviews | Active since Jan 2020
18 Feb 2026, 14:05
Exchange
I visited your Mossel bay (Langeberg Mall) store on 17 February 2026 to enquire about exchanging a pair of shoes purchased on 13 August 2025. I explained to the sales assistant that the 6-month period was four days overdue. I was advised that this would not be a problem and that I could exchange the shoes (without a cash refund), which was acceptable to me as I only wanted a replacement. The shoes are still in very good condition. The only issue is that the front section started tearing. I repaired it, but I am concerned that the problem will continue. When I returned to the store on 18 February 2026, I was informed that the matter had now been referred. My concern is that this should have been communicated to me during my first visit. I would not have returned under the impression that the exchange was already approved. I am disappointed by the inconsistency and would appreciate clarity and resolution on this matter.
Helpful (0)
|Replies (0)K
Karin
1 reviews | Active since Jan 2020
18 Feb 2026, 14:05
Exchange
I visited your Mossel bay (Langeberg Mall) store on 17 February 2026 to enquire about exchanging a pair of shoes purchased on 13 August 2025. I explained to the sales assistant that the 6-month period was four days overdue. I was advised that this would not be a problem and that I could exchange the shoes (without a cash refund), which was acceptable to me as I only wanted a replacement. The shoes are still in very good condition. The only issue is that the front section started tearing. I repaired it, but I am concerned that the problem will continue. When I returned to the store on 18 February 2026, I was informed that the matter had now been referred. My concern is that this should have been communicated to me during my first visit. I would not have returned under the impression that the exchange was already approved. I am disappointed by the inconsistency and would appreciate clarity and resolution on this matter.
0
Replies (0)NM
Nombuso M
1 reviews | Active since Jan 2020
18 Feb 2026, 07:38
Nombuso
Greetings I’m Nombuso Lindeka Mhlongo Who unfairly dismissed at FootGear PTY LTD (at Mzimkhulu Branch ) I took my Case CCMA in Durban where I ended up failing to attend the hearing’s because I ran out funds. We then between me, CCMA Representative and FootGear Legal Team reach a settlement agreement that I’m withdrawing the case since it’s expensive for me to attend hearings in Durban. In the Settlement agreement we Agreed that I will be compensated for travelling expenses that used attending to this case. The Agreement was FootGear will pay me R 5000. 00 Which that did not happen instead they Paid R4100,00 And I’m calling them I seem not to be attended to. I would like you to assist me. My Contact details 0710691514
Helpful (0)
|Replies (0)NM
Nombuso M
1 reviews | Active since Jan 2020
18 Feb 2026, 07:38
Nombuso
Greetings I’m Nombuso Lindeka Mhlongo Who unfairly dismissed at FootGear PTY LTD (at Mzimkhulu Branch ) I took my Case CCMA in Durban where I ended up failing to attend the hearing’s because I ran out funds. We then between me, CCMA Representative and FootGear Legal Team reach a settlement agreement that I’m withdrawing the case since it’s expensive for me to attend hearings in Durban. In the Settlement agreement we Agreed that I will be compensated for travelling expenses that used attending to this case. The Agreement was FootGear will pay me R 5000. 00 Which that did not happen instead they Paid R4100,00 And I’m calling them I seem not to be attended to. I would like you to assist me. My Contact details 0710691514
0
Replies (0)JB
Jane B
1 reviews | Active since Jan 2020
2 Feb 2026, 07:38
Rocky walking shoes
Last year, July, bought a pair of Rocky (Riverine) shoes which have been fantastic. Hard wearing and comfortable. Their use recorded on my walking app, they clocked up over 700km before wearing out. Sales person Luke was very helpful.
Helpful (0)
|Replies (0)JB
Jane B
1 reviews | Active since Jan 2020
2 Feb 2026, 07:38
Rocky walking shoes
Last year, July, bought a pair of Rocky (Riverine) shoes which have been fantastic. Hard wearing and comfortable. Their use recorded on my walking app, they clocked up over 700km before wearing out. Sales person Luke was very helpful.
0
Replies (0)AD
SM