PK
Portia K
Active since Feb 2020
19
Reviews
0
Industries
Reviews
19 reviews1 month ago
Poor service & no update
I arrived at the store at 12:50, and it is now 14:02. Unfortunately, I have not yet been assisted. On 28 November 2025, my husband and I purchased six pairs of sneakers for our son, two nieces, and three nephews. Regrettably, one pair intended for my niece was the incorrect size and needs to be exchanged. Although we are based in Cape Town for work, our family resides in Johannesburg and Limpopo. On 16 December, during the holiday period, my father sadly passed away. We had to remain in Johannesburg to arrange the funeral and attend to the necessary administrative processes with the relevant departments. I was working remotely from Johannesburg during this time and only returned to Cape Town on 25 December. During this difficult period, the purchase slip was unfortunately misplaced. I am therefore requesting assistance with an exchange for the correct size. The store manager has indicated that he is attempting to contact the regional manager to locate and verify the transaction; however, there has been no feedback to date. Additionally, I have not been receiving updates and have had to repeatedly follow up myself for information. In light of these circumstances, I kindly request guidance on how best to proceed. The loss of a family member was beyond our control, and I would appreciate clarification on whether providing a death certificate or mortuary documentation would assist in facilitating the exchange. Your urgent assistance in resolving this matter would be greatly appreciated.
53 replies
8 months ago
Withdrawal Request and Service Concerns
I am writing to formally express my concern regarding the unresolved status of my withdrawal request submitted on 25 July 2025 after 20h00. Despite multiple follow-ups via email and phone calls, I have yet to receive confirmation that the withdrawal has been successfully processed. On 4 August, I sent a follow-up email with no response. I followed up again on 7 August and was informed telephonically that the payment takes 7–10 working days. However, this timeframe has now passed, and I remain without clarity or confirmation. On 8 August, I received assistance from a consultant named Fundi, who was efficient and provided commendable service. However, I am still unsure whether the withdrawal request was successfully submitted. Today, I spoke with Nadia Pillay, who requested sensitive personal and banking details over the phone. Due to security concerns, I declined to provide my bank account number, and as a result, she was unable to assist me further. I also received a cancellation email, but no confirmation of a processed withdrawal. Furthermore, I am unable to access my online profile due to it being blocked, yet I was advised to check online for updates, an impractical suggestion given my current access issue. This situation is deeply distressing, particularly as I am facing a personal emergency and urgently require access to my funds. I am uncomfortable sharing sensitive banking information over the phone, especially considering the increasing prevalence of ****s. Even my bank, FNB, has never requested such details in this manner. I request the following: 1. Confirmation of whether my withdrawal request was successfully submitted and processed. 2. Clarification regarding the cancellation email and its implications. 3. Assistance in accessing my online profile or an alternative method to track the status of my request. 4. Immediate resolution of the withdrawal process, given the urgency of my situation. I would appreciate a prompt response and resolution so that I can focus on my personal health without the added stress of financial uncer*****y.
53 replies
9 months ago
Change of contact details LP Mothoa
I have been sending emails to queries, customer care and financial services but no one has responded but funny the payment sms are received daily but I have been Requesting them to give me access to the app by changing my contact number and no one is responding.
0 replies
11 months ago
Contract for my old device LP Mothoa Ref 4300669
I had a 3 years contract with mtn then march i upgraded. However I was not okay health wise during my upgrade so I didn’t use my phone and I was not on any phones, I only recoved now in May. When I contacted them via email: mtnclaims@dmyntec.co.za they said i should provide a Doctors letter as proof because it's over 30 days and I did but they are not providing me with any feedback, they tell me to go to the store. And the store says I should call them and when I call they said I should email when I email they are providing me with the same information of over 30 days. Tell me as a client who was with them over 3years and recently upgraded so basically I'm still having a contract with them. I only request that they Insure my other phone that I was using before upgrading to my new phone. Is that difficult to ask for. Worse I didn't do it purposefully it was beyond my control. So I was supposed to focus on the phone instead of my health
0 replies
14 months ago
Poor Service, Elder Exploitation and Safety Concern for my mom
Dear Defy Repairs Team, I am writing to express my disappointment and frustration with the service I received from your repair agent, Beauty. On February 16, 2025, I lodged a service request for my mother's refrigerator using your contact number, 0861003339. Beauty visited our residence to assess the issue and collected R700 for the assessment, owing my mother R10 in change. However, we have encountered several issues with the service. Despite claiming that one refrigerator had been fixed, the issue persists. The other refrigerator's problem remains unresolved, and Beauty removed a board, stating that she would request a replacement. We refused to make payment since no repairs were made. I requested Beauty to return the removed board, but she has failed to do so since our conversation on February 22, 2025. My attempts to contact Beauty on her mobile number (0719793740) have been unsuccessful, and her office informed me that she was en route but has yet to arrive. I would appreciate assistance in resolving this matter and ensuring that the necessary repairs are made or the board is returned. Please look into this matter urgently.
53 replies
18 months ago
Funds not reflecting on the receivers account
I made a payment on 29 to mpesa account for my cousin who stays in Lesetho and they have not received the funds. When ever I log a query or a follow up with the consultants on line they are telling me that the money will reflect the following day at 8 am since Thursday and today. I am really not sure what is the delay and no one is given me proper feedback, when I ask if it's possible to do a refund they say I should wait and the cousin needs the money asap.
53 replies
18 months ago
Momentum Health 4me Dr claim
I am asthmatic person and august I went to the Dr it was an emergency and momentum health for me did not pay because I didn't have an authorisation number. Prior taking me to the Dr my husband tried to dial hello Dr and did not receive any feedback, hence we went with out getting the authorization number. I did notify momentum that my Dr will not be able to assist me until the claim has been paid and they said they will investigate and get back to me, that was 2 weeks ago, now it's the 3rd week and no one has got back to me. Today I have phoned twice explaining that I need to go to the Dr because my pump is up and I am not supposed to stay with out a pump, Nokwanda Dladla said I should go to the public hospital, so tell me why am I paying momentum health for me if they will not pay when it's an emergency. Samkelisiwe was the agent who was suppose to call me back with feedback but she doesn't even call me to update what is going on.
106 replies
22 months ago
Contract Request
I submitted a request for a copy of my cellphone contract, which I entered into two years ago, but unfortunately, I have yet to receive assistance despite follow-ups. The representative assigned to my case, Bantu, has consistently promised to get back to me but has failed to do so. As a result, my patience has worn thin. I am concerned about the unfair treatment I am receiving, particularly since insurance deductions continue to be made from my mother's account every month. I am perplexed as to why I requested the contract documentation if it was not necessary. I am extremely disappointed and frustrated with the lack of progress in this matter, and I feel that my repeated follow-ups are being perceived as nagging rather than a genuine request for assistance.
0 replies
25 months ago
Bennett Read Slow Cooker Pot
My husband bought me this pot as a valentine gift for me at Game Cape Gate mall. I took the pot wanting to cook samp but I mistakenly closed it too much as I got a fright from the baby. When I tried to open the pot at home I couldn't, it was locked so I had to take it back to the store at Game in Zevenwacht mall. They said they will take it for repairs and they did.when it came back the pot was dented and scratched and they said it came like that, knowing that it was never like that it was in good condition. We sent it again to the repairs but nothing was done we got the same dented pot. I want my pot as it was and It was my 1st time using it, I will not accept this one because they messed it at the warehouse and they must fix their mess not hide behind me
56 replies
25 months ago
Tevo Bennett Read slow cooker Pot
My husband bought me this pot as a valentine gift for me at Game Cape Gate mall. I took the pot wanting to cook samp but I mistakenly closed it too much as I got a fright from the baby. When I tried to open the pot at home I couldn't, it was locked so I had to take it back to the store at Game in Zevenwacht mall. They said they will take it for repairs and they did.when it came back the pot was dented and scratched and they said it came like that, knowing that it was never like that it was in good condition. We sent it again to the repairs but nothing was done we got the same dented pot. I want my pot as it was and It was my 1st time using it, I will not accept this one because they messed it at the warehouse and they must fix their mess not hide behind me.
280 replies
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1 Star
19 (100%)