BR
Bennett Read Appliances
Claimed Business
BR
Bennett Read Appliances
Claimed Business
92 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Bennett Read Appliances faces severe criticism across virtually every dimension of the customer experience. Customers consistently describe products that fail within weeks or months, a near-total absence of responsive customer service, warranty processes that feel adversarial, and repair cycles that return items in worse condition. The few positive voices praise specific product lines and one outstanding in-store ambassador, but they are vastly outnumbered by deeply frustrated consumers.
Top Strengths:
- •Accounts, Billing & Digital Platforms: This is the least-criticised theme only by virtue of limited mentions. Customers do not report widespread billing fraud, but digital contact channels consistently fail to function or respond.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Ranking
#11
in Consumer Goods
NPS Score
-87
Recommended: Unlikely
Review Distribution
1.3|92 Reviews
May '25 - Apr '26
5(4.7%)
4(0%)
3(1.2%)
2(3.5%)
1(90.6%)
5(4.7%)
4(0%)
3(1.2%)
2(3.5%)
1(90.6%)
Recent reviews (92)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Mbali M
1 reviews | Active since Jan 2020
16 Mar 2026, 03:51
Beyond disappointed
Brand new iron went for repairs came back worse then when it got taken in. At this point I don’t know whether I am upset with Game stores for not giving me a straight refund for this useless iron or Bennet and Read.
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Mbali M
1 reviews | Active since Jan 2020
16 Mar 2026, 03:51
Beyond disappointed
Brand new iron went for repairs came back worse then when it got taken in. At this point I don’t know whether I am upset with Game stores for not giving me a straight refund for this useless iron or Bennet and Read.
0
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Pauline M
1 reviews | Active since Jan 2020
15 Mar 2026, 14:07
Air fryer not working
Air fryer not working that was bought first week of December 2025 didnt last 2 weeks it stopped to work, we sent it back and they gave another one its second week of March 2026 its not working again , what a disappointing brand not even 6 months we struggle with the air fryer that its not working properly I know they will tell us we have to wait for repairs when we send back .its very disappointing I want another brand not this one i cant be using this brand that always give us problems.
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Pauline M
1 reviews | Active since Jan 2020
15 Mar 2026, 14:07
Air fryer not working
Air fryer not working that was bought first week of December 2025 didnt last 2 weeks it stopped to work, we sent it back and they gave another one its second week of March 2026 its not working again , what a disappointing brand not even 6 months we struggle with the air fryer that its not working properly I know they will tell us we have to wait for repairs when we send back .its very disappointing I want another brand not this one i cant be using this brand that always give us problems.
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Eugene
1 reviews | Active since Jan 2020
11 Mar 2026, 08:15
Bennett Read 7kg
I purchased the Bennett Read 7kg washing machine on 2 August 2025. On 10 February 2025 white smoke came from the machine. I contacted Tevo. They told me I must take the machine to Matroosfontein. I informed them that I don't have transport, that is the reason I purchased the item online. She told me she will see what she can do. On 12 Feb no feedback. On the 13th they came and picked up the machine, on 19 Feb machine still not fixed. After emails send, I finally received the machine back on the 22 Feb, still not working correctly. On 23 Feb I wrote another email stating the problem, they told me they will escalate the matter to their service department and managers. On 24 Feb I asked for feedback, no reply. On 25 Feb I asked for feedback, no reply. Until today 11 March, no feedback or reply. For more then a month I am struggling with a faulty machine. I asked them to replace the machine or my money back, no reply. Is this what they call service?
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Eugene
1 reviews | Active since Jan 2020
11 Mar 2026, 08:15
Bennett Read 7kg
I purchased the Bennett Read 7kg washing machine on 2 August 2025. On 10 February 2025 white smoke came from the machine. I contacted Tevo. They told me I must take the machine to Matroosfontein. I informed them that I don't have transport, that is the reason I purchased the item online. She told me she will see what she can do. On 12 Feb no feedback. On the 13th they came and picked up the machine, on 19 Feb machine still not fixed. After emails send, I finally received the machine back on the 22 Feb, still not working correctly. On 23 Feb I wrote another email stating the problem, they told me they will escalate the matter to their service department and managers. On 24 Feb I asked for feedback, no reply. On 25 Feb I asked for feedback, no reply. Until today 11 March, no feedback or reply. For more then a month I am struggling with a faulty machine. I asked them to replace the machine or my money back, no reply. Is this what they call service?
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Hannatjie W
1 reviews | Active since Jan 2020
9 Mar 2026, 10:19
Bennet Read vacuum wheals
Good day, I am writing to express my deep frustration regarding the ongoing issue with the vacuum wheels. This matter began on 23 October 2025, and despite multiple visits to your store, including the most recent one on 8 March 2026, the correct wheels have still not been provided. On three separate occasions, we have been shown the wrong wheels. The same vacuum we purchased is in your shop, yet the issue has not been resolved. This repeated inconvenience and lack of proper service is unacceptable. I urge you to take immediate action to provide the correct wheels without further delay. Your service thus far has been extremely disappointing, and I expect a swift resolution. Hannatjie de Wet Cell:0836522751
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Hannatjie W
1 reviews | Active since Jan 2020
9 Mar 2026, 10:19
Bennet Read vacuum wheals
Good day, I am writing to express my deep frustration regarding the ongoing issue with the vacuum wheels. This matter began on 23 October 2025, and despite multiple visits to your store, including the most recent one on 8 March 2026, the correct wheels have still not been provided. On three separate occasions, we have been shown the wrong wheels. The same vacuum we purchased is in your shop, yet the issue has not been resolved. This repeated inconvenience and lack of proper service is unacceptable. I urge you to take immediate action to provide the correct wheels without further delay. Your service thus far has been extremely disappointing, and I expect a swift resolution. Hannatjie de Wet Cell:0836522751
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Mike B
1 reviews | Active since Jan 2020
6 Mar 2026, 12:40
DISMAL SERVICE - UNABLE TO SPEAK TO ANYONE - NO RESPONSE
Dismal service. Cannot speak to anyone for assistance with regards a product failure (8 month old pressure washer) and / or parts required to repair it. Tried every number I could find, including 2 WhatsApp numbers, email too. No one response, not even acknowledgement of receipt of any of my communication.
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Mike B
1 reviews | Active since Jan 2020
6 Mar 2026, 12:40
DISMAL SERVICE - UNABLE TO SPEAK TO ANYONE - NO RESPONSE
Dismal service. Cannot speak to anyone for assistance with regards a product failure (8 month old pressure washer) and / or parts required to repair it. Tried every number I could find, including 2 WhatsApp numbers, email too. No one response, not even acknowledgement of receipt of any of my communication.
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Keith W
1 reviews | Active since Jan 2020
6 Mar 2026, 08:01
Very poor products & service for Bennett Read - AVOID
One Star is way too much!!! I own 3 Bennett Read products. All are poorly made and the after sales service is virtually non-existent. I logged 3 messages via the "Contact Us" section of their website and got no system email response and no follow up from Bennett Read. The "Contact Us" page appears to be ****!!! The air fryer unit was faulty from day 1 (22 October 2025). I logged messages via their website, tried to contact them via their WhatsApp service, sent emails to info@bennettread.co.za all without much success. It took over 3 months to get a response from Bennett Read. I then had to ship the unit to/from their "service center" at my expense (Nearly R600). The "service center" received the unit on 21 Jan 2026 and I recieved it back on 13 February 2026 (That's nearly a whole month), and the problem that I had sent it in for was still not deal with at all, and the unit was actually damaged in their "service center". There was no contact from their so-called "service center" to confirm the issues. I would strongly discourage anyone from buying Bennett Read products or dealing with Bennett Read at all. In my opinion, this is not an ethical company.
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Keith W
1 reviews | Active since Jan 2020
6 Mar 2026, 08:01
Very poor products & service for Bennett Read - AVOID
One Star is way too much!!! I own 3 Bennett Read products. All are poorly made and the after sales service is virtually non-existent. I logged 3 messages via the "Contact Us" section of their website and got no system email response and no follow up from Bennett Read. The "Contact Us" page appears to be ****!!! The air fryer unit was faulty from day 1 (22 October 2025). I logged messages via their website, tried to contact them via their WhatsApp service, sent emails to info@bennettread.co.za all without much success. It took over 3 months to get a response from Bennett Read. I then had to ship the unit to/from their "service center" at my expense (Nearly R600). The "service center" received the unit on 21 Jan 2026 and I recieved it back on 13 February 2026 (That's nearly a whole month), and the problem that I had sent it in for was still not deal with at all, and the unit was actually damaged in their "service center". There was no contact from their so-called "service center" to confirm the issues. I would strongly discourage anyone from buying Bennett Read products or dealing with Bennett Read at all. In my opinion, this is not an ethical company.
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Mbali M
1 reviews | Active since Jan 2020
3 Mar 2026, 10:03
Horrible customer service and horrible product.
Bought an iron in December 2025, the iron stopped working two weeks into using it. I was asked to take it back to the store by someone on the Tevo WhatsApp number, iron was returned to the store on the 18 January 2026 and to date no update, even on the WhatsApp I’m receiving no response now. What an inconvenience, horrible customer service, terrible product.
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Mbali M
1 reviews | Active since Jan 2020
3 Mar 2026, 10:03
Horrible customer service and horrible product.
Bought an iron in December 2025, the iron stopped working two weeks into using it. I was asked to take it back to the store by someone on the Tevo WhatsApp number, iron was returned to the store on the 18 January 2026 and to date no update, even on the WhatsApp I’m receiving no response now. What an inconvenience, horrible customer service, terrible product.
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